Job Title: Helpline Support Advisor
Hours of work: 24/7/365 on a rota basis
Salary: £24,960 with progression up to £27,560 per annum
Base: Sunderland Enterprise Park, Sunderland
Our Helpline service operates 24hrs/365 days per year and all staff work on a rota basis, covering days, evenings, night shifts and weekends. Part time hours, to include all shifts, are also available. (*initial 4 week training induction full time Mon-Fri 9am-5pm)
About us
Mental Health Matters (MHM) is a national charity with over 35 years of experience in delivering high-quality mental health and social care services. We have a positive impact on the lives of people living with mental health needs in our local communities. We provide services across England, from Northumberland to Plymouth, led by a highly motivated and enthusiastic workforce who are committed to delivering the best quality services to those in need of support.
Everything about MHM is people focused, our people are central to delivering the highest quality of service and care to our clients and service users. Our Mental Health Helpline delivers services on behalf of a number of NHS Trusts and CCGs and has seen considerably growth over the last few years.
About the role
This is an exciting job opportunity for individuals who are passionate about helping people and want to truly make a difference to people's lives.
Our Helpline is a 24...