MAMMOTH
Account Manager – Job Description
The role: The Account Manager, and wider account management team, are the bridge between the client and the agency. They are responsible for ensuring that the agency is meeting the client’s needs; working with a range of key internal and external functions to ensure a project is successfully delivered.
Who you will be working with:
Internal: You will be working with a range of internal stakeholders, including Client Services, Creative, Media, Website, Digital, Content, Media and Accounts.
External: Client marketing team; Other agencies e.g. Media, Public Relations; Regulatory bodies. Line Management: Account Managers will report into an Account Director, and once they become more experienced they may have line management responsibility for more junior staff and their development e.g. an Account Executive.
Key responsibilities:
1. As first point of contact for the client, you will build and maintain relationships with clients through effective communication, problem solving, and responding to all requests in a timely manner.
2. Managing the day-to-day administration of the client account, including producing and managing critical paths, contact reports, proof-reading, checking adherence to brand guidelines, and using Synergist (our job management system to open jobs, generate POs, quotes and invoices.)
3. Attending and participating in client meetings, briefings and presentations (both virtually and in person).
4. Interrogating the brief and expanding upon this to allow the creative team to produce high quality creative work.
5. Liaising and working with other departments within Mammoth to facilitate client requests e.g. Creative, Media, Content, Digital, Finance etc.
6. Independently assessing creative work for merit and providing constructive and clear feedback to designers.
7. Forecasting on client revenue and inputting this information into monthly and quarterly billing plans.
8. Working with Senior Account Team to contribute ideas which can lead to account growth.
9. Supporting the team either with adhoc requests, such as undertaking research or helping out with presentations, new business activities and pitches.
10. Liaising with 3rd party suppliers (e.g. printers, media, promo companies etc), as required.
11. Attending photo or video shoots, as required.
Key skills/Attributes:
1. Personable, and able to work effectively with a variety of different people.
2. Proficient in MS office.
3. Strong written and verbal communication skills.
4. Able to juggle competing demands and accept pressure with equanimity.
5. An eye for detail.
6. Resilient and positive in difficult situations.
7. Good organisation and time management skills.
8. A willingness to take responsibility for quality, deadlines and budgets.
Minimum Qualifications: Although this area of work is open to all graduates, a degree or HND in the following subjects would be preferred: Marketing; Advertising & Media; Business/Management; Design; Communications or English.
Benefits:
1. A competitive salary based on skills and experience.
2. Hybrid working.
3. 32 days annual leave including Bank Holidays.
4. Summer and Christmas parties, plus monthly team socials.
5. Workplace pension scheme.
6. Access to our employee benefits and rewards scheme which offers discounts in major retail stores.
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