Job summary We are looking for a suitably-experienced and motivated person to join our Adult Community Mental Health Teams reception, based at St Andrews House. As a receptionist/ team admin support you will assist in the delivery of a wide range of services to the local community. Main duties of the job We are looking for a highly-motivated, friendly, outgoing, reliable and flexible person to join our receptionist/admin support team. Applicants will need the confidence and experience to be able to deliver a high-quality, front-of-house reception/admin support service, including the greeting of clients to our premises, dealing with a wide range of telephone callers and working as part of a team delivering an excellent support service. Experience of multi-tasking in a busy office environment is preferable. We are looking for a team player with a pleasant welcoming manner and the ability to prioritise conflicting workload demands. You will have good communication and organisational skills, together with IT skills (Word and Outlook essential), to be able to work with the general public both in person and on the telephone in a fast-paced and ever-changing environment. If this sounds like you, we would like to hear from you Derbyshire Healthcare is unable to sponsor international applicants in this role. You can find out more about how you can work in the UK by visiting Work in the UK - GOV.UK (www.gov.uk) About us Join 'Team Derbyshire Healthcare' and become part of a talented, compassionate and enthusiastic workforce committed to a vision of making a positive difference in people's lives. CQC rated us as 'GOOD overall, commenting on how our colleagues treated patients with compassion and kindness and felt positive and proud about working for the trust. Benefits include: Commitment to flexible working where this is possible 27 days annual leave/year plus bank holidays, increasing to 29 days after 5 years & 33 days after 10 years service pro rata. Yearly appraisal and commitment to ongoing training Generous NHS pension scheme Good maternity, paternity and adoption benefits Health service discounts and online benefits Incremental pay progression Free confidential employee assistance programme 24/7 Access to our LGBT network, BAME Network and Christian Network Health and wellbeing opportunities Structured learning and development opportunities Date posted 17 February 2025 Pay scheme Agenda for change Band Band 2 Salary £23,615 a year pa Contract Fixed term Duration 6 months Working pattern Part-time, Flexible working Reference number 383-ACC-5438-25 Job locations St Andrews House 201 London Road Derby DE1 2SX Job description Job responsibilities Please view the Job Description/Person Specification. To apply, please click APPLY FOR THIS JOB - this link will take you to the TRAC Recruitment Site. You will need to register if you do not already have an account Essential Non-judgemental/positive attitude towards service users and carers Essential Ability to accurately input data Experience of using Microsoft computer packages Experience of dealing with telephone enquiries Desirable Previous Clerical/Administration experience Previous 'front of house' experience Previous clinical team experience Skills Essential Good standard of spelling and grammatical accuracy Ability to type to RSA I standard (or demonstrable experience) Excellent written and verbal communication skills Ability to work as part of a team Ability to prioritise and work to the required standards within defined time limits Qualifications/Training Essential OCR/RSA I Type-writing or Word Processing or equivalent Typing qualification or demonstrable experience (typing test) GCSE English Grade C or equivalent (evidence required) Desirable ECDL / CLAIT / IT Qualification / or demonstrable experience Customer Care training Job description Job responsibilities Please view the Job Description/Person Specification. To apply, please click APPLY FOR THIS JOB - this link will take you to the TRAC Recruitment Site. You will need to register if you do not already have an account Essential Non-judgemental/positive attitude towards service users and carers Essential Ability to accurately input data Experience of using Microsoft computer packages Experience of dealing with telephone enquiries Desirable Previous Clerical/Administration experience Previous 'front of house' experience Previous clinical team experience Skills Essential Good standard of spelling and grammatical accuracy Ability to type to RSA I standard (or demonstrable experience) Excellent written and verbal communication skills Ability to work as part of a team Ability to prioritise and work to the required standards within defined time limits Qualifications/Training Essential OCR/RSA I Type-writing or Word Processing or equivalent Typing qualification or demonstrable experience (typing test) GCSE English Grade C or equivalent (evidence required) Desirable ECDL / CLAIT / IT Qualification / or demonstrable experience Customer Care training Person Specification Education and Qualifications Essential RSA II Typing/Word Processing or equivalent qualification or recent equivalent level of demonstrable experience (typing test if not) English Language - GCSE Grade C or equivalent qualification Good standard of spelling and grammatical accuracy Desirable CLAIT or equivalent IT qualification Experience and Skills Essential Recent, relevant experience working in an office Organise and prioritise workload Diary management Organisational and Comunication Skills/interpersonal skills Knowledge of Microsoft Office, Word, Excel, Powerpoint and Outlook Customer Service Front of house/reception experience Telephone manner/discretion dealing with sensitive information Confidentiality Team work Trust Values Desirable Empathy Use of electronic patient records, ie Paris/Systm one NHS experience Sense of humour Person Specification Education and Qualifications Essential RSA II Typing/Word Processing or equivalent qualification or recent equivalent level of demonstrable experience (typing test if not) English Language - GCSE Grade C or equivalent qualification Good standard of spelling and grammatical accuracy Desirable CLAIT or equivalent IT qualification Experience and Skills Essential Recent, relevant experience working in an office Organise and prioritise workload Diary management Organisational and Comunication Skills/interpersonal skills Knowledge of Microsoft Office, Word, Excel, Powerpoint and Outlook Customer Service Front of house/reception experience Telephone manner/discretion dealing with sensitive information Confidentiality Team work Trust Values Desirable Empathy Use of electronic patient records, ie Paris/Systm one NHS experience Sense of humour Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Derbyshire Healthcare NHS Foundation Trust Address St Andrews House 201 London Road Derby DE1 2SX Employer's website http://www.derbyshirehealthcareft.nhs.uk/ (Opens in a new tab)