Front of House Supervisor - (Reception and Facilities)
Location: Cambridge
Salary: Up to £35,000 per annum depending on experience
Working hours: Mon to Fri 06:00-14:30
Contract Type: Fixed term
About EMCOR UK:
At EMCOR UK, we revolutionise facilities management by combining our engineering heritage and innovation capability. We prioritise people in everything we do, collaborating closely with our customers to understand all their needs. Our purpose is to “create a better world at work” by harnessing data-driven intelligence to make informed decisions and adapt our services to meet our customers’ evolving requirements.
Role Overview:
The day-to-day operation is diverse and requires the team to be flexible to accommodate requests from building users while maintaining high standards. The Front of House Supervisor will play a pivotal role in delivering high-quality service by responding to building users and their requests.
This role will deliver key customer-focused services to all building users and visitors, ensuring they are treated politely, professionally, and efficiently. Responsibilities include meeting and greeting staff and visitors, ensuring conference facilities are set up according to customer requirements, and managing the helpdesk operations.
What You'll Do:
* Supervise a team servicing Front of House (Reception, Porters, Meeting Rooms)
* Meet & greet all building users and visitors in a warm, prompt, and professional manner.
* Project a professional and positive image to both internal and external customers.
* Develop and maintain excellent relationships with all clients and end users.
* Be responsible for general tidiness and housekeeping within the Front of House area.
* Maintain records to ensure accurate management information is available on request.
* Ensure all visitors are made aware of security and evacuation procedures.
Person Specification:
Experience Required:
1. Previous and extensive experience in a front-facing customer service environment.
2. Experience of visitor management, telephone, and helpdesk systems.
3. SIA licence/security guarding experience is very advantageous.
4. Conflict resolution training/experience.
5. Fire warden and first aider training and experience are very advantageous.
6. Able to work autonomously and maintain the highest standards.
7. Ability to multi-task and manage time effectively.
8. Good all-round knowledge of building services operation.
9. Excellent people skills, including good listening skills.
10. Sound organisational skills and the ability to prioritise.
11. First-class communication skills.
12. Flexibility to provide coverage of other aspects of service delivery.
13. Excellent IT skills.
14. Smart, presentable appearance at all times.
Benefits:
* 25 Days holidays + Bank holidays
* Holiday Buy Scheme - up to 5 days a year
* Industry-leading Maternity & Paternity Policies
* Refer a Friend scheme – worth £500 per referral
* GEMS – Internal recognition scheme with vouchers for Amazon and retail/dining
* Access to Flex Benefits: Discount Shopping, Gym, Mobile, Family Activities, Insurance, Dining Experience, Car Leasing, and Breakdown Cover.
* Bike To Work Scheme
* Paid volunteering and charity days
* Medicash - Health cash plan covering dental, optical, physiotherapy, and health & wellbeing.
* Employee Assistance Programme - Guidance and advice on Personal, Health, Legal, and Financial queries.
Diversity and Inclusion:
At EMCOR UK, we embrace and celebrate diversity in all its forms. We welcome applicants from all backgrounds and experiences and are committed to providing equal opportunities for employment and growth.
Join us in building a better world at work.
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