Salary:
Competitive Salary + Bonus + Excellent Benefits
Digital Support Executive – Ripon – IT
So, who are we? We are Wolseley - a leading specialist trade merchant across the UK and Ireland. We pride ourselves in putting our people and customers at the heart of everything we do and provide opportunities to develop skills and build careers through our award-winning Wolseley Talent Guild.
In addition to the competitive salary, there are also benefits including:
1. Annual leave (increasing with length of service)
2. A generous pension scheme (matched up to 9%)
3. Potential to earn bonuses
4. Enhanced maternity/adoption leave
5. Access to a great range of online and high street discounts
We also promote positive health and wellbeing by offering free access to healthcare, our popular YuLife app, our Cycle to Work scheme, and more!
As a Digital Support Executive based in Ripon, you will be responsible for:
1. Assisting in the delivery of a high level of customer service by supporting customers with website and digital queries
2. Being the first point of call for customers, answering queries promptly via live chat, email, and phone, ensuring exceptional customer service is provided at all times
3. Liaising with the website development team to resolve complex issues
This is a flexible hybrid role working 40 hours per week, one day in the office per week. This is a permanent, full-time role, Monday to Friday between 07:30 – 20:00 on a rotating shift pattern. You may also be required to work one in five Saturdays on a shift basis.
What we would like you to have:
1. Strong customer service experience, ideally within an office setting
2. Confidence in speaking with customers via phone, email, and live chat, and dealing with complex issues
3. Ability to work to SLAs and deal with customer queries in a prompt manner
4. Ability to work within a team and share workload, liaising with wider teams to achieve goals
We look forward to receiving your application!
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