Summary
We are seeking a highly organised and detail-oriented Business Administrator to join our team. The ideal candidate will be responsible for overseeing the daily operations of our business, ensuring efficiency and productivity.
Wage
£13,741 a year
Training course
Business administrator (level 3)
Hours
35 Hours per week, Monday to Friday, with a 1 hour unpaid lunch break. Shifts to be confirmed.
35 hours a week
Possible start date
Monday 2 June
Duration
1 year 6 months
Positions available
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you’ll do at work
* Answer and handle general telephone queries in a professional manner whether that be a new order, general enquiry or feedback from a client.
* Respond to email inquiries and ensure prompt communication with clients and suppliers.
* Maintain accurate records and update company databases as required.
* Reconcile account statements on Xero to ensure financial accuracy.
* Raise invoices on Xero and send them to the relevant parties.
* Process and input supplier invoices into Xero.
* Assist in general office administration tasks, such as filing, data entry, and scheduling.
* Support team members with administrative duties as required.
* Update our bespoke stock control system.
* Update the websites with stock levels as and when necessary.
* Assist with clerical duties, including filing, photocopying, and managing correspondence.
Where you’ll work
12 Alston Road
Hellesdon
Norwich
NR6 5DS
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
College or training organisation
NORFOLK COUNTY COUNCIL
Your training course
Business administrator (level 3)
Equal to A level
Course contents
* Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
* Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
* Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
* Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
* Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
* Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
* Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
* Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Your training plan
* Workplace/workshop learning
* 1 to 1 support from Assessor to Apprentice
* Online learning environment to support learning throughout the apprenticeship
* Fortnightly workshop either online or face to face
Requirements
Desirable qualifications
GCSE in:
* English (grade 4-9 or equivalent)
* IT (grade 4-9 or equivalent)
* Maths (grade 4-9 or equivalent)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
* Communication skills
* Attention to detail
* Customer care skills
* Problem solving skills
* Team working
* Creative
* Initiative
* Positive
Other requirements
Applicants will need to have strong organisational and multitasking skills, excellent communication and interpersonal abilities, proficiency in MS Office and business management software and the ability to work independently and as part of a team.