Job Title: Part-Time Customer Service Advisor
Salary: £12,916.80
Location: Belper, Derbyshire
Start Date: 6th May
Are you an experienced customer service advisor looking for a part-time role? Brook Street is partnering with a leading Boiler company in Belper to offer a fantastic opportunity within their call centre. This role provides a flexible work schedule and excellent benefits.
Key Responsibilities:
* Customer Support: Handle customer inquiries via telephone, email, SMS, live chat, or WhatsApp to arrange engineer visits.
* Understanding Customer Needs: Assess and understand customers' situations to provide tailored solutions and deliver outstanding service.
* Service Delivery: Follow contact centre processes, meet performance targets, and ensure a professional and efficient service.
Work Schedule:
* 20 hours per week
* Choose between two shifts:
o 10am to 2pm
o 4pm to 8pm
* Monday to Friday (Office-based in Belper)
Minimum Requirements:
1. Proven customer service experience
2. GCSE Grade 4 (C) or equivalent in English
3. Good knowledge of Microsoft applications and web-based platforms
4. Previous contact cent...