Company Description
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/.
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
Job Description
Main Duties:
Administration
* Liaise with different departments for smooth and coordinated work.
* Ensure that team members adhere to Human Resource policies.
Customer Service
* Personally welcome and escort all hotel guests.
* Authorize courtesies for all VIPs.
* Maintain guest profiles and update regularly.
* Interact with guests and enable the team to understand guest requirements.
Financial
* Responsible for maintaining a high level of room sales by up-selling.
* Adhere to Accor guidelines for all financial procedures.
* Ensure maximum room occupancy within agreed overbooking policy.
* Balance the accounts on a daily basis.
Operational
* Adhere to Standard Operating policies & Procedures.
* Check outstanding accounts of in-house guests daily.
* Ensure the following records are kept in order and up to date:
1. “C” forms
2. Reception / Information Log Book
* Ensure that luggage of incoming and outgoing guests is handled quickly and efficiently.
* Promptly deliver mail and messages for incoming guests.
* Check the grooming and hygiene of the team.
* Coordinate VIP room inspections with the Housekeeping Department.
* Ensure timely delivery of newspapers and parcels to rooms.
* Be readily available to deal with problems or complaints.
* Ensure effective and speedy check-in & check-out facilities.
* Handle inquiries and complaints from guests tactfully and initiate follow-up actions.
* Ensure the entrance is accessible to cars and taxis at all times.
* Conduct briefings for concierge and Front Office Assistants.
* Log security incidents and accidents in accordance with hotel requirements.
* Communicate with FOM regarding all information likely to be of interest to them.
Personnel
* Possess leadership skills that utilize persuasion and motivation to attain organizational goals.
* Ability to accept responsibility.
* Self-confidence, motivation, drive, and tenacity.
* Ability to enhance organizational performance.
* Ability to clearly delegate tasks and responsibilities.
* Ability to think strategically, inductively, and creatively.
* Recognize and acknowledge other people’s ideas.
Other Duties
* Ensure cleanliness of all areas under the Front Office, including Lobby, corridors, main staircase, and driveway.
* Assist other departments in case of emergency.
Occupational Health & Safety
Employee Responsibility:
All employees must safeguard their health and safety, and the health and safety of others, in the workplace.
Replacement and Temporary Mission:
Be ready and responsible for any job assigned by Management.
Qualifications
* Demonstrated ability to lead a high-performing team.
* Exceptional customer service skills and/or experience.
* Enthusiastic and driven individual who strives to exceed targets.
* Excellent verbal and written communication skills.
* Strong attention to detail with a good work ethic.
* Current unrestricted Provisional or Full Driver’s Licence.
* Full working rights in Australia.
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