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Global Dealer Support Representative
Apply locations UK-Dungannon time type Full time posted on Posted 3 Days Ago time left to apply End Date: January 31, 2025 (5 days left to apply) job requisition id REQ-7855
Job Description:
Position Title: Global Dealer Support Representative
Location: Dungannon
Reporting to: Parts Customer Service Manager
Hours of work: 40 hours per week
Join our team at Terex and embark on an exciting opportunity as we seek a skilled and dedicated Global Dealer Support Representative to contribute to the Customer Service Team. At Terex we believe in fostering a vibrant and inclusive work culture where every person is empowered to thrive. We're dedicated to driving quality, innovation, embracing diversity, and creating an environment where everyone feels valued and respected. We're committed to excellence in everything we do, and we're seeking talented individuals who share our passion and values to join our team.
Your role will be to provide support to the Worldwide Terex dealer network with regard to their orders and essential business requirements.
This role above all requires tenacity, diligence, resolve, determination, and perseverance. A great work ethic and a willingness to grow are essential, along with the ability to follow processes without taking shortcuts, with key skills in providing service.
What you’ll do
* Provide a world-class level of Customer Service
* Provide Customer Solutions
* Manage Dealer orders
* Address pricing and availability enquiries
* Liaising with internal departments and external supply
* Responsible for communicating efficiently and professionally with the dealer network as a virtual assistant.
* Partake in customer service calls and identify areas for improvement
* Work as part of a team
What you'll bring
* Educated to a minimum of A level or equivalent which will include GCSE English and Maths at grade C or above
* Have experience of working within a busy office environment
* Ability to meet deadlines
* Excellent organizational skills and be able to prioritise your workload using your own initiative
* Excellent verbal and written communication skills
* Must have the ability to be a good listener
* Excellent telephone manner
* Experience in the crushing and screening industry would be desirable though not essential
Knowledge, Skills and Abilities:
* Self-motivated and ambitious
* Ability to work within a team
* Ability to work in an environment that is fluid with constantly changing priorities
* Time Management
* Customer focus
* Action and goal Orientation
* Clear communication skills
* Patience and attentiveness
* Highest level of integrity, honesty, and trust
* Problem-solving
* Excellent listening skills
Why Join Us
• We are a global company, and our culture is defined by our Values — Integrity, Respect, Improvement, Servant Leadership, Courage, and Citizenship.
• Safety is an absolute way of life. We expect all team members to prioritize safety and commit to Zero Harm.
• Our top priority is creating an inclusive environment where every team member feels safe, supported, and valued.
• We make a positive impact by providing innovative solutions, engaging our people, and operating in a sustainable way.
• We are committed to helping team members reach their full potential.
• Through innovation and collaboration, our vision remains forward-looking, and we aim to be a catalyst for change, inspiring others to build a better world for generations.
• We offer competitive salaries, Team Member bonus, private healthcare, 32 holidays, pension, life assurance, LinkedIn Learning, and much more.
This above description is non-exhaustive, and there may be additional duties in accordance with the role.
If you are interested in an open position but feel you may not meet all the listed qualifications, we still encourage you to apply.
How to Apply
To apply for this role and view all available positions within Terex, please visit our careers page: http://jobs.terex.com
Terex is an equal opportunity employer and appointments are based on merit. We value diversity and welcome applications from all sections of our community.
Terex Overview:
Terex Corporation is a global industrial equipment manufacturer of materials processing machinery, waste and recycling solutions, mobile elevating work platforms (MEWPs), and equipment for the electric utility industry. We design, build, and support products used in maintenance, manufacturing, energy, minerals and materials management, construction, waste and recycling, and the entertainment industry. We provide best-in-class lifecycle support to our customers through our global parts and services organization, and offer complementary digital solutions, designed to help our customers maximize their return on their investment. Certain Terex products and solutions enable customers to reduce their impact on the environment, including electric and hybrid offerings that deliver quiet and emission-free performance, products that support renewable energy, and products that aid in the recovery of useful materials from various types of waste. Our products are manufactured in North America, Europe, and Asia Pacific and sold worldwide.
At Terex, we fully embrace the increasingly diverse world around us and strive to create an empowering and welcoming workplace culture. We are passionate about producing equipment that helps improve the lives of people around the world and providing our team members with a rewarding career and the opportunity to make an impact.
While our operations are global, each office or factory is a close-knit community. We value diversity, equity, and inclusion, safety, integrity, respect, servant leadership, courage, citizenship, and continuous improvement. It's an exciting time to be part of the expanding manufacturing sector - come join us!
Additional Information:
We see inclusion as a key to our success and are committed to actively fostering a culture where every team member feels valued, listened to, and appreciated. We are committed to being fair and impartial in our decisions, ensuring equity within our workplace. As an Equal Opportunity Employer, employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, or other characteristics protected by law.
The Company offers competitive salaries, advancement opportunities, and a full range of benefits, including Westfield health care for you and your dependents, contributory pension scheme, life assurance cover, employee stock purchase plan, and access to global learning and development programs offering accredited and specialist training.
Introduce Yourself
If you don't see an opportunity that fits your experience, please apply here for general consideration.
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