We're currently recruiting a friendly Night Receptionist to provide first-class reception service at Kents Hill Park on a full-time basis, contracted to 40 hours per week.
Great things happen when people get together in our spaces to meet and spaces to sleep at Kents Hill Park. From conferences, meetings, training, and every business event in between, our venue provides an informal atmosphere where you and our guests can be themselves.
Could you bring your spark to Kents Hill Park? Here's what you need to know before applying:
The Night Receptionist is responsible for overseeing front desk operations during night shifts, ensuring exceptional guest service, maintaining security, and assisting with administrative duties. This role requires a proactive approach, attention to detail, and the ability to handle late-night guest inquiries, check-ins, and check-outs efficiently.
What we can give you:
* Medicash - Healthcare benefits, including dental, optical and therapy treatments (includes up to 4 dependent children)
* Aviva Digicare - Free annual healthcare check
* Exclusive Benefits + Wellbeing site (Perks at Work)
* Entertainment discounts - up to 55% off cinema tickets
* Health + Wellbeing discounts - Discounts for Nuffield Health (20%) and Pure Gym (10%)
* Travel discounts - Discounts with holiday companies such as TUI and Expedia
* Shopping discounts - Save up to 15% at high street and online stores by purchasing Shopping Cards
* Meals on duty
* Vodafone discounts
* Pension scheme and Life Assurance
* Employee Assistance Programme
* 23 days + BH's and additional day off for your birthday
* 2 days additional leave, following return from Maternity leave during first year back
* Competitive and supportive family benefits
* Day off for baby's first birthday
* Holiday purchase scheme
* On-going training, development and career pathways
* Professional subscriptions paid
* Financial wellbeing programme and preferred rates on salary finance products
Your key responsibilities will include:
* Provide a warm and professional welcome to guests, ensuring an outstanding first impression.
* Perform late-night check-ins and early morning check-outs with efficiency and accuracy.
* Handle guest inquiries, complaints, and requests promptly and professionally.
* Ensure all overnight tasks, including audit procedures, are completed correctly.
* Monitor and manage room allocations, reservations, and modifications as required.
* Maintain security by monitoring access points and ensuring guest safety during overnight hours.
* Assist with emergency procedures, including fire alarms and evacuation protocols.
* Prepare reports for management, including financial reconciliation and occupancy updates.
* Coordinate with housekeeping and maintenance teams for any overnight issues.
* Handle cash, card transactions, and process payments accurately.
* Maintain cleanliness and organization of the reception area.
* Support the Night Manager in administrative tasks and other duties as needed.
Our ideal Receptionist will:
* Flexibility to work overnight shifts, including weekends and holidays.
* Have excellent verbal and written communication skills.
* Possess fantastic organisational skills with the ability to prioritise tasks.
* Display passion for delivering excellent customer service.
* Have the ability to develop and maintain good working relationships.
* Previous experience in a front office, receptionist, or customer service role, preferably in a hotel, conference centre, or hospitality setting.
* Knowledge of property management systems (PMS) such as Opera, Fidelio, or similar is preferred.
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