Due to current Home Office Guidelines, we are unable to sponsor this job role.
* The IT Service Centre will provide a single point of contact and liaison for all internal and external IM&T Incidents, Requests and enquiries. As a member of the team reporting to the Service Desk Manager, the post holder will provide a responsive, customer focussed service, providing extensive 1^st/2^nd Level IT Support to trust users and stakeholders as directed., Much of the work required of this position requires triaging incidents, owning escalations and managing incoming problems from an early stage through to completion. The post holder will provide 1^st/2^nd line support to users and all other nominated core patient or other non-clinical applications., In this role you will be responsible for managing incoming queries diagnosing technical problems and triaging complex issues. You will need to remain calm under pressure whilst maintaining a good eye for detail and strong time management. Working under own initiative you will provide initial assessment, support and triage of raised incidents and requests, with a view to facilitating timely resolution and / or escalation assignment within agreed service levels and targets. The purpose of the role is to provide point of contact and liaison for all related support escalations and assignments with a view to providing enhanced investigations and timely response resolutions. To provide highly customer service support services delivered within agreed service level targets and agreements. Encompassing all necessary local and offsite Trust site locations and end users, as directed, the post holder will provide a combination of desk based, remote and telephone support. The post holder will be responsible for providing technical resolutions or guidance to reported issues and for providing all the relevant accurate information if escalated. Please note - staff who are formally at risk within the organisation will be given priority in securing alternative employment. Should it come to light that a post being advertised by the Trust is considered 'suitable alternative employment' to an individual who is at risk, the recruiting manager will be advised and the post will be withdrawn from NHS Jobs. Important Professional References Make sure that as a part of your application you have professional references with business contract information covering your last three year employment history. We are unable to accept personal or character references. As a newly appointed employee you are responsible for incurring the cost of your initial DBS check relevant to your post, the amount will be deducted from your first salary with the Trust. Applications for Job Share are positively welcomed.
EPUT provides community health, mental health and learning disability services to support more than 3.2 million people living across Bedfordshire, Essex and Suffolk. Also: + We are among the largest employers in the in the East of England region, with more than 10,000 staff working across more than 200 sites. + We run the COVID-19 vaccination programme across mid and south Essex and Suffolk and north east Essex. EPUT was formed on 1 April 2017 following the merger of North Essex Partnership University NHS Foundation Trust (NEP) and South Essex Partnership University NHS Foundation Trust (SEPT). A new leadership team was established at the Trust in 2020.Our vision and values Our Vision "To be the leading health and wellbeing service in the provision of mental health and community care". Our Purpose "We care for people every day. What we do together, matters". Our Values + We Care + We Learn + We Empower Our strategic objectives + We will deliver safe, high quality integrated care services. + We will enable each other to be the best that we can. + We will work together with our partners to make our services better. + We will help our communities to thrive. Our services + Mental Health Services + Community Health Services + Learning Disabilities Services + Social Care Find out more about the services we offer in our service directory., The Trust has the right to expire vacancies prior to the closing date if they so wish. The Trust makes every attempt to contact all applicants and we strongly advise that you check the email account which is registered with NHS Jobs regularly, we would advise however due to the high number of applications we receive that if you have not heard from us within three weeks of the closing date your application has been unsuccessful on this occasion. We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults, and expect all staff to undertake this commitment. Applicants will be subject to robust safer recruitment processes. Covid Vaccination Although Covid vaccinations are no longer a mandatory requirement within the NHS we continue to encourage and support the vaccination uptake as this remains the best line of defence against Covid19. The safety of our staff and patients is a top priority for us at EPUT. If you would like to book a Covid vaccination or would like more information please contact us by emailing [email protected].
EPUT are looking for motivated staff who shares our Trust values of Care, Learn and Empower. In return, EPUT can offer you a range of benefits and development including; + Season Ticket Loans + NHS discounts for staff + Excellent Training facilities and opportunities + Buying and Selling annual leave scheme + The opportunity to work bank shifts and expand knowledge and experience in other areas + Salary Sacrifice schemes including lease cars and Cycle to Work + Day One Flexible Employer The Trust supports and actively encourages flexible working for all employees. We offer many options and you are encouraged to ask the recruiting manager what is possible for this role. If appointed, you will have the opportunity to apply for a flexible working request from the first day of your employment Join our Staff bank What is Staff Bank? Our EPUT NHS staff bank is an entity managed by the trust that hires clinical and non-clinical healthcare professionals to take on shifts at our trust hospitals and community settings. Here at EPUT we maintain our own bank of specialist staff to ensure that we are able offer safe and effective care at all times. All our permanent staff are automatically enrolled onto the staff bank however this does not mean you have to work any additional shifts, but the option is there for you if you wish. If you are joining our Trust in a fixed term role, please indicate on your New Starter Paperwork that you wish to join our staff bank.