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• Supporting in monthly and adhoc billing activities, ensuring that accurate billing is delivered.
• Developing subject matter expertise in the billing area, assisting team members in queries.
• Supports the identification and resolution of issues and defects to ensure delivery to required standards.
• Reviews own work and peers’ outputs to contribute to identify and flag errors or potential issues.
• Develops working relationships and communicates with a range of project stakeholders across teams to ensure actions completed, progress updated and impacts on other components managed.
The skills you will need:
We are looking for individuals with a range of skills in one or more of the following areas/disciplines:
• Excel (Intermediate level)
• Database management tools (Basic level of both Oracle and Microsoft SQL Server)
• Great stakeholder management, planning and organising, and problem-solving skills.
• Ability to deliver quality analysis to tight deadlines, using planning to identify risks and issues.
• Great communication and the ability to clearly articulate, both in writing and verbally, advice or a resolution in a way that our customers will understand.
Experience you will be expected to have:
The successful candidate will work in a team who aide in delivering accurate billing for our customers. Working through and prioritising tasks which come through into the team and communicating effectively to our stakeholders.
* Able to attend the office 5 days a week onsite at our Ipswich location.
* Holds a technical degree or industry-relevant experience.
* Is eligible to hold a minimum of SC clearance.
* Evidence of communicating effectively with a range of customer types across the business, both internal and external.
* Stakeholder management - evidence of managing multiple stakeholders across a variety of roles and seniority levels.
* Has worked under direction in a fast-paced environment on a variety of projects or issues.
* Has an understanding of ITIL practices.
* Previous experience in a billing role would be desired.
Benefits:
* Annual On target bonus 10% (personal and company multipliers).
* BT Pension scheme; minimum 5% employee contribution, BT contribution 10%.
* Life Assurance.
* Exclusive colleague discounts on our latest and greatest BT broadband packages.
* 50% off EE mobile pay monthly or SIM only plans and 50% discount for friends and family on EE SIM only plans.
* My Discounts gives colleagues access to unbeatable savings on everyday purchases at hundreds of retailers.
* Discounted EE TV including TNT Sport and the NOW Entertainment membership.
* Great support for working parents including pay whilst on maternity, adoptive, and paternity leave.
* Option to join the Healthcare Cash Plan or other benefits such as dental insurance, gym memberships etc.
* 25 days annual leave (not including bank holidays), increasing with service with buy holiday option.
* Volunteering days so you can give back to your local community.
* Brand new electric vehicle salary sacrifice arrangement, known as ‘My EV’.
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