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View more categories View less categories Sector Finance and Accounts Contract Type Permanent Hours Full Time
About Network Rail
At Network Rail, our passengers and freight users are at the heart of everything we do. We help connect people to their friends and families and get goods to their destination safely and efficiently. We're an organisation where people matter. Watch our video to find out more!
Scotland's Railway is part of this large family, and it covers a large geographical area from the Borders to Thurso at the far tip of the North East of Scotland, accounting for almost 20 per cent of the UK rail network. We provide rapid access along busy commuter routes to our seven cities, servicing the varied needs of our business and leisure commuter services, including cross border services and rural services. We have up to 50 freight services operating every day and we are steadily building capacity for this to grow. Our ambition to be responsive to passengers and freight users, drives us every day and we're empowered to do the right thing for those who use the rail network. We actively challenge unsafe practices and take responsibility for addressing risks, resolving issues and protecting safety and wellbeing.
Our colleagues are encouraged to work flexibly as we know that busy lives don't always fit around a traditional working pattern, if you need flexibility to complete your role just let us know and we will do our upmost to help you to invest in your career with us while balancing other aspects of your life.
We're also a Disability Confident Leader employer and we'll try our best to adapt the process and offer a reasonable alternative to help support people with disabilities access, apply and interview for roles.
We want to help deliver a railway which is safe, reliable, affordable and that provides great customer service to everyone. For more information about Network Rail click here
Brief Description
To facilitate prompt payment from customers in accordance with company procedures, best practice credit control and customer portfolio. To pro-actively implement and deliver an effective debt management strategy, working closely with regional and shared service teams within a service delivery culture while forging and maintaining strong relationships with stakeholders.
The successful candidate will have excellent interpersonal and organisational skills, with a proven ability to manage a high volumes of customer accounts ranging from sole traders with low volume, low value transactions to established high street tenants and SMEs with higher volume and value transactions across a range of industries with the ability to effectively manage their own workload according to the required level and frequency of intervention required for different accounts.
About the role (External)
Here are some of the duties your role will include:
Implement and manage collections processes relating to Network Rail Infrastructure, including Property portfolios.
Deliver compliance to the collections internal processes, contractual terms and service level agreements.
Develop and track collections key performance indicator metrics on a periodic basis in order to identify performance issues and drive out process defects while reducing existing debt levels including the production of meaningful commentary for review with senior management.
Assist in the identification, design, development and implementation of process business change improvements that deliver effective debt management and reporting.
Adopt credit control procedures appropriate to portfolio(s), including the production and validation of customer statements and dunning letters.
Support preparation of the necessary evidence and documentation for the resolution or negotiation of large /complex customer accounts that are in dispute or require legal recourse.
Deliver the unidentified / non remittance receipting and cash allocation process for all customer payments including third party managing agents' income. Provide cash flow forecasts.
What you will bring to the role:
Experience of working in customer focused environment.
Working towards membership of a relevant professional body, with relevant experience or possession of sufficient experience to fulfil the requirements of the role
It's desirable if you have it to help give you context to the role:
Relevant experience within finance functions of NR and/or external organisations.
Experienced in use of Oracle & Property Management System
Knowledge of Landlord and Tenant law
Company
Every day, 4.8 million people use our network. Keeping Britain moving and building a better railway for the future is full of challenges – but also tremendous opportunities.
From our commitments to your development, our range of benefits and our approach to Diversity & Inclusion, we believe there are many reasons to join the team at Network Rail.
We’re proactive in empowering employees with the knowledge to help them progress. We encourage all our employees to be ambitious, and offer great training and career development opportunities. As the railway becomes bigger and more technologically advanced, it’s crucial that our employees have the right skills to develop their careers and meet the challenges ahead.
We believe that investing in our people is one of the most effective ways of improving the safety, reliability and efficiency of the railway.
We also know that it’s vital to get each individual’s training programme just right. As well as helping us to meet our immediate needs, we believe this is an approach that encourages people to stay with us and develop their careers.
Your health, wellbeing and benefits
We believe that safety and performance go hand in hand and this doesn’t just mean safety on the railway! We are committed to the wellbeing of our employees and believe, that should come first.
We provide access to support services such as our employee assistance program to help you with finances, family, health and wellbeing. In addition to this, we offer excellent benefits, are sensitive to work-life balance and encourage our employees to use their 5 volunteer days for their favourite causes.
We have a range of benefits including:
* 28 days annual leave entitlement.
* My benefits – Our discounted online shopping site.
* A range of discounted offers including, childcare vouchers, Healthcare offers – cycle to work, healthcare club discounted membership and other benefits.
* Subsidies of up to 75% on rail and underground season tickets.
* A range of pension schemes.
* 2 weeks paid reserve leave for our Armed Forces community.
What Diversity and Inclusion means to us
‘Diversity’ means recognising differences between people while valuing the contribution they make. ‘Inclusion’ means creating safe and welcoming workplaces with fair cultures that encourages innovative and fresh ways of thinking.
Our aspiration is that the behaviours and actions that support diversity and inclusion will come from the conviction of everyone here at Network Rail – making diversity and inclusion a conscious part of how we run our business throughout Britain.
Disability Confident Leader
Network Rail is an accreditedDisability Confident Leader. This means, where a disabled applicant meets the essential criteria for any of our vacancies, they will receive an interview.
Find out more about our recruitment processhere
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