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Senior Executive (TAG) EMEA Hiring at Infoplus Technologies UK Limited
Onsite
Job Description
Role description:
• Outstanding computer troubleshooting skills for obscure issues, ranging from device connectivity, network issues, and laboratory software issues.
• Background with End-user Computing or Desktop Support skills essential. Break/Fix consists of 80% of a Lab Engineer’s workload.
• Understanding of Networking concepts, such as network topography, VLANSs, Static/Dynamic IPs, Subnetting, IT/OT Networks, and basic understanding of firewalls. Candidate should be familiar with the OSI model and how to troubleshoot different network layers.
• Knowledge and understanding of Active Directory required.
• D2D and/or project support.
• AGILE ways of working necessary.
• Background with computer security.
• Previous experience with validated systems (GxP) a plus.
• Implement the validated data backup solution on laboratory analytical equipment (equipment and software investigation, documentation, technical configuration) within R&D (GxP and non-GxP).
• Support for scientists in incident management, user support and coaching, access management.
• Testing and validation of computer software (complete tests in different environments, writing technical documentation).
• Familiar with ticketing systems such as ServiceNow.
• Microsoft Excel skills a plus.
• In depth knowledge in Microsoft OS including iOS and Linux a plus.
Key responsibilities:
• Assist in maintaining existing computer infrastructure of 5000 PCs globally.
• Image/Onboard new computers into the domain and onto the network.
• Secure and protect new and existing hardware.
• Consult with the scientist as they require assistance with their equipment.
• Troubleshoot and implement data flows for scientific instruments.
Key skills/knowledge/experience:
• Must have outstanding communication skills.
• Candidate must be a team player.
• Self-starter, attention to detail and willingness to learn new things a must.
• Must be willing to follow documented processes and procedures.
• Excellent organizational skills are a must.
• Experience in Leading team is a plus.
Seniority level
Associate
Employment type
Contract
Job function
Other and Information Technology
Industries
IT Services and IT Consulting
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