Paradigm Housing Group seeks a customer-focused Homeownership Project Officer to lead projects and initiatives enhancing services for homeowners.
We are looking for a motivated and detail-oriented individual who is passionate about delivering excellent customer service. The ideal candidate will have a solid understanding of homeownership services, including leasehold management, shared ownership, and compliance with Section 20 regulations.
The role involves leading projects that impact Homeownership customers, providing expertise on new model leases, and ensuring processes align with the latest requirements. You will also oversee the Section 20 process, manage and improve communication with homeowners, and offer advice and support to colleagues.
Key Responsibilities:
* Lead and represent Paradigm on key projects that impact Homeownership customers.
* Provide expertise on new model leases and ensure processes align with the latest requirements.
* Oversee the Section 20 process, ensuring compliance and effective cost recovery.
* Manage and improve communication with homeowners through various channels.
* Offer advice and support to colleagues, helping develop the Homeownership Team's knowledge.
* Keep Paradigm compliant with any changes in homeownership-related legislation.
* Review and improve homeownership processes and policies to ensure they meet our high standards.
* Promote customer-focused service improvements across the organisation.
What We're Looking For:
* A motivated and detail-oriented individual who is passionate about delivering excellent customer service.
* A solid understanding of homeownership services, including leasehold management, shared ownership, and compliance with Section 20 regulations.
* Experience in project management, process improvement, and customer service.
* Strong communication skills to manage stakeholder relationships.
Paradigm Housing Group is a leading provider of affordable housing, dedicated to improving the lives of our customers. We are committed to delivering excellent customer service and creating a positive impact in our communities.