Job overview
An exciting opportunity has arisen within the Wigan Urgent Care and Inpatient Team for an Administration Assistant.
The post holder will provide an efficient and effective clerical service to the multi-disciplinary team.
The post holder will demonstrate an attitude which respects and values service users’ and their carers.
The post holder will embrace the core values of the organisation and adopt the principles of Recovery. These principles will recognise the need to:
1. Promote safe practices
2. Value the aims of service users
3. Work in partnership and offer meaningful choice
4. Be optimistic about the possibilities of meaningful change
5. Value social inclusion
Main duties of the job
Main duties will include being the first point of contact for all telephone and reception enquiries, ensuring that messages are forwarded to the appropriate persons and visitors are welcomed to the department. Provide an effective clerical service to support the team, including photocopying, typing, data input, and maintenance of an effective filing and retrieval system. Responsibility, in conjunction with other administrative staff, for arranging clinics, booking appointments and associated data entry including the retrieval and maintenance of patient records including arranging meetings and taking notes ensuring accurate transcription and distribution. Contribute to the ordering of stationery supplies and associated procedures and the calculation of annual leave and recording of staff absence.
Working for our organisation
Greater Manchester Mental Health (GMMH) Foundation Trust employs over 6,400 members of staff, who deliver services from more than 160 locations.
We provide inpatient and community-based mental health care for people living in Bolton, the city of Manchester, Salford, Trafford and the borough of Wigan, and a wide range of specialist mental health and substance misuse services across Greater Manchester, the North West of England and beyond.
Greater Manchester is one of the world's most innovative, original and exciting places to live and work. From the beauty of the surrounding countryside to the heart of the vibrant inner city with great shopping, entertainment and dining options.
Wherever you go you will experience a great northern welcome with people famed for their warmth, humour and generosity.
Our people enjoy their work, have opportunities to learn and develop their skills and are encouraged to generate new ideas that improve care for our service users
Detailed job description and main responsibilities
Please see attached job description and person specification
Staff benefits
6. 27 days annual leave plus bank holidays rising to 29 after 5 years and 33 days after 10 years
7. Excellent pension
8. Cycle to work scheme
9. Salary sacrifice car scheme
10. Wellbeing programme
Person specification
Education/Qualification
Essential criteria
11. Typing/WP RSAII or equivalent or demonstrable experience
Desirable criteria
12. ECDL NVQ2 Business Administration GCSE English grade A-C or equivalent
Experience
Essential criteria
13. Experience of working in an office environment
Desirable criteria
14. Experience of working within the NHS or related healthcare experience, experience of dealing with members of the public
Knowledge
Essential criteria
15. Knowledge of office procedures, Familiar with Microsoft Office
Desirable criteria
16. Knowledge of Powerpoint, Excel, Outlook Awareness of Recovery Model Awareness of children/vulnerable adults guidelines
Skills and Abilities
Essential criteria
17. Good verbal and written communication skills. Ability to work as member of a team Ability to operate and maintain filing systems both manual and electronic Ability to develop effective interpersonal relationships with colleagues in the health care setting Ability to communicate effectively in a variety of settings Able to deal with sensitive issues with tact and diplomacy Able to present factual information and refer questions to others where appropriate
Desirable criteria
18. Ability to demonstrate a positive attitude to service users, carers and other staff Good time management Commitment to service development Commitment to effective team work Flexible approach to working Willingness to undertake training appropriate to the post Demonstrate a commitment to respecting and displaying the Trust Values at all times
Applicants are encouraged to apply for posts at Greater Manchester Mental Health who have direct experience of mental health, learning disability or drug and alcohol services either as a service user or a carer.
The Trust is also committed to safeguarding children, young people and vulnerable adults and requires all staff and volunteers to share this commitment.
We are aspiring to ensure our workforce is representative of the diverse communities that we serve, and we are strongly committed to removing barriers to employment for candidates from under-represented groups, for example BAME, Disabled and LGBT+ communities. If you would like to have an informal chat about the recruitment process for this role or would value some additional support, we’d love to hear from you.
Sponsorship will be offered for eligible roles that meet the salary requirements. Please review guidance from the UK Government. Please note, most health and care jobs must have a salary of at least £23,300, and other eligible jobs may require have a salary of £38,700 or higher, depending on your individual circumstances.
Do you have experience outside the NHS?
We want to attract and retain people with diverse skills and experience, to deliver inclusive healthcare services to our communities.
We will consider relevant experience outside the NHS to calculate your salary on appointment.