Customer Service Coordinator To join an important public sector client, supporting by managing corporate phone lines and triaging service requests from both internal and external clients. Key Responsibilities: Professionally answer corporate telephone lines and handle caller requests. Administer user accounts, perform password resets, and maintain accurate client details. Conduct monthly analysis of call stats and service requests for management reports. Triage service requests in the operations support resolver queues, ensuring SLA adherence. Assist in creating business reports for the Service Desk. Run test scripts for ICD system upgrades. Support the Operations Support Manager with ad hoc requests. Knowledge, Skills, and Experience: Experience in customer service and administrative roles. Proficiency in Microsoft applications (Outlook, Word, Excel). Ability to work independently and within a team. Basic knowledge of SQL. Excellent customer service skills. Strong keyboard skills with speed and accuracy. Effective communication skills and attention to detail. Communications and Working Relationships: Liaise with support teams, project managers, and client relationship managers. Communicate confidently with customers and third-party suppliers to resolve issues and queries. If you are methodical, detail-oriented, and have a passion for customer service, we want to hear from you