Team. The Franklin boutique hotel is as quintessentially English as its near neighbours Harrods and the Victorian Albert Museum. AHammamgreets guests as part of our state-of-the art wellbeing offering.
Family-style management and a caring and considerate approach to our staff are the philosophies at The Gore (part of Starhotels Collezione).
The Collezione consists of the groups top thirteen luxury five- and four-star hotels, located in the heart of Florence, London, Milan, Paris, New York, Rome, Saturnia, Siena, Trieste, Venice and Vicenza. Each hotel has a distinct charm, embodying the local culture while sharing the Italian spirit, creativity, passion, and high level of service that encapsulate the whole group.
Concierge duties and responsibilities include, but not limited to:
Ensure that all hotel guests and clients receive individualised five-star service; likewise, keep track of daily arrivals, including regular visitors and VIPs.
Respond to guest enquiries and handle any concerns or complaints in a professional manner
Provide information and assistance to guests regarding area attractions, restaurants, transportation, and other services.
General requirements:
Have previous relevant experience in a hotel.
Positive attitude
Great organisational skills
Approchable and motivate
Benefits:
For the right people we are committed to offer great career development opportunities, competitive salary and an array of benefits including but not exclusively:
Uniform with complimentary laundering
Refer a Friend Scheme (up to £750 per referral)
Workplace Pension
Discounted stay & F&B among the group
Cash back Health Benefit including optical, dental, chiro and physio
24/7 access to speak to a GP online
In line with The Requirements Of The Asylum And Immigration Act 1996, all applicants must be eligible to live and work in the UK. You will be asked to provide documented evidence of eligibility.
AMRT1_UKCT