Job Description: Join Opus, a UK-based Managed Service Provider, in their Service Delivery Team. Responsibilities include first line customer service responses, maintaining customer satisfaction, and proactively managing CRM tickets. Additional duties include ad hoc cover for accepting orders, dealing with post, and providing out of hours support to customers.
* Maintain Customer Satisfaction
* Maintain allocated work pools ensuring all cases are worked according to their SLA's
* Competency on all supplier portals and communication processes
* Ad hoc cover for accepting orders/deliveries, dealing with post
* Ad hoc cover for logistics controller ensuring the day-to-day orders are placed
* Provide out of hours support to our customers within the Networks on call schedule
Job Requirements: The ideal candidate has at least 5 GCSE Grades at 'C' level or above, previous employment in a customer service or co-ordination role, and PC literacy with Microsoft Office proficiency and exposure to databases. Strong conflict resolution, problem-solving, and customer care skills are also required.
* At least 5 GCSE Grades at 'C' level or above including Maths and English
* Previous employment in a customer service or co-ordination role
* PC literate. IT Microsoft office proficient. Exposure to databases preferred
* Methodical work ethic. Strong on conflict resolution. Strong problem-solving ability as well as excellent customer care skills
* Ability to communicate at all levels with an excellent telephone manner
What Opus Offers: Free daily breakfasts, regular companywide events, monthly 'shining star' employee recognition awards, pension and life insurance, refer a friend scheme, mental health, financial and legal support, training and development plans, state of the art offices, and option to buy and sell holiday.
* Free daily breakfasts in the office
* Regular companywide events
* Monthly 'shining star' employee recognition awards
* Pension and life insurance
* Refer a friend scheme (£1,000)
* Mental health, financial and legal support
* Training and development plans
* State of the art offices
* Option to buy and sell holiday
Opus is a specialist in delivering contact centre, business telecoms, managed IT, business mobile and IoT and managed print consultancy for over 1,000 large SME, mid-market, enterprise and public sector organisations across the UK.