This is a full-time role for a Technical Engineering Administrator
This role is perfect for someone who has proven experience in a similar role within Engineering and who has a real flair for problem solving, providing resolutions for customers and someone who is IT literate
In this role within the Fire Pump and Emergency Power Service
Coordinate servicing and breakdown repairs across various contracts ensuring all works completed within SLA’s and carry out all supporting administration.
Initial familiarisation Training/Support will be offered but a background within Engineering is essential
Responsibilities
Plan field service Engineer schedules a month in advance
Prepare remedial quotation for clients
Build client relationships with existing portfolio
Customer Interaction:
Handle inbound calls from customers, addressing inquiries and resolving issues promptly, professionally and Technically
Repairs Coordination:
Ensure all jobs are completed within designated time frames, updating relevant information and closing off tasks with Technical input
Manage correspondence received into the service desk, prioritising and responding appropriately.
Procurement and Reporting:
Provide regular reports to MD highlighting KPI's and service delivery metrics.
General :
Handle all aspects to support the smooth operation of the business.
Basic amendments to generic RAMs, training records and issuing to clients
Generating / Compiling Electronic Paperwork & Job reports to be issued to Clients
Develop and maintain effective working relationships with both internal teams and external customers
Organise & update internal folders with relevant information