Senior Product Manager
Position: Senior Product Manager
Industry: Retail / Ecommerce / AI
Location: Central London
Salary: £90,000
Hybrid Working: 1–2 days per week in the London office (set days).
About the Company:
Our client is a pioneering organization transforming the retail technology landscape. They specialise in innovative, AI-driven solutions designed to streamline merchant operations, enhance customer interactions, and optimise commerce processes. With strategic partnerships with leading cloud platforms, they are scaling their reach into Tier 1 retailers and driving growth in the retail technology sector.
Core Products & Responsibilities:
* Front Office: User experience (UX) layer
* Back Office: Merchant portal, dashboard, and retailer control panel. Connects to platforms like WooCommerce, Adobe, and Salesforce through extensions
* Studio Platform: UI controls, configuration, demo sandbox, merchant data, analytics, and management dashboard analytics
Key Responsibilities:
* Leading the development of an admin panel, ensuring it is highly self-service to drive product-led growth
* Building and executing a self-service sign-up and onboarding experience for customers to seamlessly access the admin panel and core products
* Picking up and iterating on the existing MVP
* Delivering V1, which includes:
*Store setup and configuration
*Basic UI setup
*Merchant, store, and user management
*Preview and testing functionality
*Collaborating with stakeholders to define the roadmap and shape platform
*Driving process improvements for requirement gathering
*Managing agentic workflows and integrating basic AI tools without requiring AI expertise
Purpose Behind the Hire:
* Support the expansion into Tier 1 retailers, with a goal to sign 150 major clients
* Lead the product strategy to transition into a product-led growth model, focusing on self-service capabilities and scalable solutions
* Develop a product that enables intuitive self-deployment and automation
Skills & Attributes:
* Proven experience in delivering highly self-service and automated product solutions
* Experience with research-based and intuition-driven decision-making (fail fast approach)
* Ability to balance client and internal team demands effectively
* Familiarity with product tools and processes, including self-deployed and automated systems
Future-Ready Focus:
* Open to adopting and integrating AI advancements into workflows
* Prepared to "talk AI shop" as AI becomes a larger component of the product roadmap
Strong Advantages:
* Solid understanding of Salesforce Cloud Commerce
* Experience in retail or eCommerce SaaS environments
Challenges & Opportunities:
Grey Skies:
* Limited processes for requirement gathering
* Absence of performance metrics for product success
Blue Skies:
* Define and drive the product management process from scratch, using innovative approaches and frameworks
* Shape and lead the transition to a product-led growth strategy
Please apply to this advert and Charles from Your Next Hire will drop you his availability for a deep dive on the role.