* Opportunity to work for a leading insurance company
* Excellent career progression
About Our Client
Our client is a well-respected organisation in the insurance industry based in York. With a team of over 500 staff members, they are committed to providing a high standard of customer service and support to their members.
Job Description
* Manage incoming calls and handle customer service inquiries
* Identify customer needs, provide information, and resolve issues
* Build sustainable relationships and trust with customer accounts
* Meet personal/customer service team targets and call handling quotas
* Follow communication procedures, guidelines, and policies
* Take the extra mile to engage customers
The Successful Applicant
A successful Customer Service Advisor should have:
* Prior experience in a customer service role
* Excellent communication and interpersonal skills
* Ability to handle high volume of calls and queries
* Strong problem-solving skills and ability to handle customer complaints
What's on Offer
* Salary £23,400 per annum
* An inclusive and supportive company culture
* Opportunities for career progression within the not for profit sector
* Generous holiday leave
We encourage all interested candidates who meet the above criteria to apply for this exciting opportunity in York. #J-18808-Ljbffr