VoCoVo is a prominent voice & technology company working with some of the world’s biggest retailers. You may have seen our equipment in places like ASDA, Tesco’s, Co-Op, TK Maxx, Primark and Pets At Home to name a few… We now have over 100,000 people in 10,000 locations using our product every day!
We were recently proud to achieve 5th place in the Sunday Times Tech Track 100 and a 2,500% growth within the last 4 years here in the UK.
Role Overview
Join our team and work directly with our customers to customise VoCoVo systems to their needs. Provide 3rd line support, assisting our partners with advanced system diagnostics and issue resolution. Additionally, ensure the highest standards by supporting the VoCoCare warranty policy.
This role is hybrid and requires 1 day per week working from our office in Shipton-Under-Wychwood OX7 6XU.
Please note, to apply for this position you must be based in the UK and have the legal right to work.
What we're looking for
* Strong experience working with Linux is essential (in a telco/telephony environment is highly desirable).
* Experience with telephony/telco integrations, SIP, trunk, PBX is highly desirable.
* Proficiency in technical software and firmware, with a strong level of expertise.
* Experience with Zendesk or similar ticket management tool (understanding of ITIL framework is desirable).
* You enjoy solving complex customer problems.
* Prior experience in technical customer engagement is essential.
* Strong organisational skills and effective time management abilities.
* Great communication skills, demonstrating professionalism in all interactions.
* Keen attention to detail to ensure accuracy and precision.
* Capability to effectively train others in technical domains.
What you'll do
* Develop configurations for VoCoVo solutions to meet customer orders.
* Provide technical support to customers via phone, email, and tickets.
* Maintain accurate records and logs as necessary.
* Communicate product quality and improvement measures to the Research and Development team.
* Serve as the product expert for all VoCoVo systems.
* Act as a VoCoVo systems Power User.
* Offer technical out-of-hours support for critical business situations.
Salary
Salary range: £38,000-£41,000
Benefits
* 25 Days Holiday + Bank Holidays (increases with years of service)
* Option to Buy or Sell 5 days holiday each year
* Sick Pay - 8 weeks full pay, 4 weeks half pay
* Life Assurance - (4 times basic pay)
* Private Medical Insurance
* Employee Assistance Programmes (EAP)
* Cycle2Work Scheme
* Electric Car Green Salary Sacrifice Scheme
* Enhanced Maternity & Paternity Package
* Child Care Scheme
* Training & Development
* Company Organised Events
* Pension (Royal London Group) 5% Employer Contribution Matched
* Apple MacBook, Wireless Magic Mouse and Keyboard, Monitor and Headphones
Diversity and Inclusion
At VoCoVo, we are dedicated to fostering a diverse and inclusive workplace where everyone feels valued, respected, and empowered to thrive. We welcome applications from individuals of all backgrounds and experiences. Our commitment is to create an environment that champions equity, innovation, and collaboration, ensuring all team members can flourish. Join us in shaping the future together.
We are also committed to ensuring an inclusive recruitment process, so please let us know if you need any reasonable adjustments at any stage.
Company Values
Embracing VoCoVo's 'VOICE' Values is important to us, shaping our collaborative and innovative culture.
VALUED
Our Colleagues, Customers, and Stakeholders are valued; treated with respect, empathy, and operate with honesty and integrity.
ONE TEAM
Collaboration of all for VoCoVo’s happiness and success.
INNOVATION
Our products are constantly evolving to tackle the pain points of retailers across the globe.
CUSTOMER FOCUSED
Our customers love VoCoVo at every level, every interaction with us is frictionless, and we are integral to their operations.
EMPOWERED
Our people are empowered to do the right thing and make decisions without loads of red tape.
If you feel this could be the right fit, apply now!
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