Job Description
Working hours are Monday - Friday, 9am-5pm.
The purpose of the role is to provide IT Infrastructure support to users based at supported sites across the UK and Ireland.
* Provide desk-side and remote support to users, including resolving hardware and software issues.
* Adhere to KPIs and SLAs.
* Set up, configure and install new PCs and associated equipment in accordance with company procedures.
* Provide local support for desktop, server and network infrastructure equipment.
* Open to work off site at Eurofins locations within UK and Ireland. A key part of this role will require regular travel to supported sites throughout the UK and Ireland; although the role will have a specified base location.
* Provide a high level of internal and external customer care.
* Partake in any developmental training as required in compliance with the Company Standard.
* Promote a professional image of the Company and comply with the Company's Equal Opportunities and Harassment Policies at all times, including work related events which take place outside normal working hours.
* Comply with all relevant Health, Safety and Security Regulations.
* Read and comply with Company rules, procedures, agreements and any notices displayed by the Company throughout your location.
* Participate in covering on-site and off-site support, which may be as part of a shift rotation.
* Occasional weekend and evening work as required by the business needs and management requests.
* You may be required to participate in an on-call/standby support outside office hours.
* Prepare technical proposals for improvement together with line manager.
* Creation and maintenance of working documentation, for example, SOPs and FAQs.
Qualifications
* Valid UK Driving Licence.
* In-depth knowledge and experience of supporting appropriate versions of Microsoft Windows.
* Strong hardware support skills, including maintenance of PCs, printers and other associated equipment.
* Experience of basic Windows Server administration, including AD user creation, password administration, Group Policy etc.
* Microsoft Exchange/Outlook client experience.
* Strong Microsoft Office support skills.
* Experience with ticketing systems such as ServiceNow.
* Strong communication skills.
* Able to work alone and also as part of a team.
* Ability to plan, prioritise and organise own work.
* Excellent time keeping.
* Appropriate experience in a similar support role.
* Adhering to SLAs and meeting KPIs.
* A+, Server+ or similar accreditation.
Benefits
* Life Assurance (4 times annual salary)
* Enhanced Maternity, Paternity and Adoption Pay Scheme
* Company Pension Plan
* Employee Assistance Programme – 24/7 confidential support.
* Free car parking
* Worldwide career opportunities
* Access to Perkbox for various discounts.
What Happens Next
As a potential new recruit you'll be invited to meet the team in the form of an assessment centre or a staged interview process dependent on the role and its requirements.
Your data
The company collects and processes personal data relating to job applicants and is committed to being transparent about how it collects and uses that data.
Closing Date
We reserve the right to close or extend this position depending on application numbers. Therefore we urge candidates to submit an application as early as possible.
We support your development! Do you feel you don’t match 100% of the requirements? Don’t hesitate to apply anyway!
We embrace diversity! Eurofins believes in strength and innovation through diversity, being an Equal Opportunity Employer.
Sustainability matters to us! We are working towards achieving carbon neutrality by 2025.
Seniority level
* Entry level
Employment type
* Full-time
Job function
* Information Technology
* Biotechnology
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