SSR are currentky seeking an Ocean Import Specialist for one of our leading logistics clients based in Felixstowe. This is a permanent position. Job Duties: Ensuring all required milestones on connect are completed on time. Setting an example of good working practice and showcasing excellent customer service. Liaising with relevant team leader on all matters relevant to that department/ account. Ensuring the regular filing of completed jobs. To recognise any changes in customers shipping down trends and report to Supervisor/General Manager Ensuring that all invoices are raised for the relevant customer on time. Ensuring that all purchase invoices are accrued for correctly and passed on time. To be familiar with the S.O.P.’s of all the accounts handled. Act as a back-up for any member of the team if necessary. To report on customer performance and identify any change in support. To promote compliance across the department/section. To assist with customer queries/complaints and raise to Team Leader/Supervisor if required. To ensure the correct profit and loss is monitored for the accounts handled. To ensure all issues are communicated to Supervisor or General Manager To ensure at all times, the interest of the business is taken into account. Ensure all emails and correspondence is replied to in a timely manner. To ensure a complete and full handover is provided to team leader in the event of any planned holiday or absence.