Are you passionate about customer service and looking for your next challenge?
Here at Norfolk Trucks, Felixstowe, we are looking for a Service Advisor to join our depot on a full-time permanent basis. In this role you'll play a key part in providing exceptional service and working with a leading manufacturer.
Competitive salary: £30,000 - £35,000 depending on experience.
Responsibilities
* Meet and greet customers, identify their needs, and keep those customers fully informed throughout their visit.
* Communicate with customers and suppliers via telephone and email to make bookings and deal with queries.
* Accurately report any further work required or vehicle faults to the customers.
* Create job cards/packs for the workshop.
* Provide accurate estimates and quotes for service work.
* Comply and adhere to Manufacturer specific instructions.
* Attend training and keep abreast of the latest manufacturer information.
* Enhance the image and reputation of the company whilst following company policies and standard procedures.
Experience
* Proven experience in customer service roles, preferably within the automotive industry.
* Excellent communication skills, both verbal and written.
In order for you to be successful in this role, you will work well as part of a team, be a good communicator, have the ability to take on a variety of different workloads, and have a problem-solving mindset with a can-do attitude.
Apply today by hitting that button, or by emailing your CV to rosiealdous@pcclg.co.uk and become part of the Norfolk Trucks team!
Seniority level
Entry level
Employment type
Full-time
Industries
Motor Vehicle Manufacturing
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