Axel Monroe is pleased to be supporting a fast-growing consumer goods company in their search for an experienced Head of Operations to oversee global logistics, fulfillment, and supply chain operations. This role is crucial as the business scales internationally across key markets in the UK, Europe, and the US. This is an exciting opportunity to make a meaningful impact within a high-performing team, contributing to the company’s continued global growth and operational excellence.
Reporting directly to the leadership team, the Head of Ops will be responsible for managing inbound and outbound shipments across multiple fulfillment centers, ensuring smooth, timely deliveries to customers and retail partners. Key tasks include collaborating with freight providers, optimizing shipping costs, overseeing import/export compliance, and monitoring delivery performance against KPIs.
Additionally, the Head of Operations will lead the implementation of an EDI (Electronic Data Interchange) system to enhance order processing efficiency. This involves working closely with internal teams, suppliers, and external partners to integrate systems, automate workflows, and streamline fulfillment processes.
The role also includes inventory management oversight, ensuring optimal stock levels across fulfillment centers and conducting regular stock audits. The successful candidate will identify operational bottlenecks, implement process improvements, and establish best practices across logistics and fulfillment operations.
Ideal candidates will have 3+ years of experience in logistics, supply chain, or operations management, with expertise in international shipping, working with 3PL providers, and familiarity with platforms like Shopify. Strong project management, problem-solving, and negotiation skills are essential.