Job summary Due to expansion of our team, Park Practice GP surgery is looking to recruit two full-time/part-time Patient Services Administrators to work as part of our excellent and well-established team at Park Practice. Part-time applicants will need to advise on their application what hours they are looking for or we will assume that they are applying for a full-time position. The right person/people will have the skills and ability to work in a busy and demanding environment, with excellent communication and interpersonal skills. The majority of the work will be telephone-based, which will require the successful applicant to deal with high call volumes whilst maintaining a professional and caring manner. Main duties of the job Your role as a Patient Services Administrator will require you to be the face of the practice. You will work in a very fast-paced environment and the role will include answering the telephones, manning the reception desk, processing prescriptions, dealing with queries or carrying out administrative tasks. Key responsibilities include: Answering/forwarding incoming calls Handling and answering enquiries accurately and completely without dispensing advice, breaching patient confidentiality or making medical judgements Effectively care-navigate to book appointments for patients in accordance with the practice triage system Dealing with patient queries Checking patients in for appointments Dealing with payments from patients Processing prescriptions and dealing with prescription queries Be aware of and abide by practice protocols and policies Verify new patient registrations Book recalls as advised by clinical staff Keep reception area clean and tidy Skills required: Strong communicator Excellent team working Organised and diligent Punctual Confident and responsible Excellent customer service skills Ability to prioritise and organise a busy day Calm and pleasant manner Resilience About us We are a friendly and busy training practice delivering care at our modern, purpose-built premises in Eastbourne. The ideal candidate will have comprehensive IT knowledge and at least 2 years experience is a Receptionist / Customer Service role. Experience of working in a GP practice or a medical environment would be an advantage but most importantly, we are looking for enthusiasm and the ability to projective a positive and friendly image to patients and visitors at the practice. Our hours of business are 8.30am-6.00pm Monday Friday. We also open 6.00pm-8.00pm on a Monday and Wednesday. The successful applicant will be expected to work one of these evenings as part of their contracted hours. Please note that interviews for this position will take place via video call / telephone. We respectfully request that recruitment agencies do not contact us regarding this vacancy. The aboveinformation is available in large font on request. Interview date: Wednesday 26th March 2025. Please note for all vacancies : We do not employ staff who are registered at the practice as patients. If employment is offered, it is on the condition of registration with another GP practice. Date posted 10 March 2025 Pay scheme Other Salary £12.21 an hour Contract Permanent Working pattern Full-time, Part-time Reference number A0722-25-0000 Job locations 9 Broadwater Way Eastbourne East Sussex BN22 9PQ Job description Job responsibilities Key responsibilities include: Answering/forwarding incoming calls Handling and answering enquiries accurately and completely without dispensing advice, breaching patient confidentiality or making medical judgements Effectively care-navigate to book appointments for patients in accordance with the practice triage system Dealing with patient queries Checking patients in for appointments Dealing with payments from patients Processing prescriptions and dealing with prescription queries Be aware of and abide by practice protocols and policies Verify new patient registrations Book recalls as advised by clinical staff Keep reception area clean and tidy Job description Job responsibilities Key responsibilities include: Answering/forwarding incoming calls Handling and answering enquiries accurately and completely without dispensing advice, breaching patient confidentiality or making medical judgements Effectively care-navigate to book appointments for patients in accordance with the practice triage system Dealing with patient queries Checking patients in for appointments Dealing with payments from patients Processing prescriptions and dealing with prescription queries Be aware of and abide by practice protocols and policies Verify new patient registrations Book recalls as advised by clinical staff Keep reception area clean and tidy Person Specification Experience Essential Minimum 2 years of Receptionist/Customer Service experience Practical experience of working with others Experience of using own initiative Desirable Experience of working within a General Practice Office environment Practical experience of liaising with other Healthcare Professionals, Primary Care Trusts, Patients, Solicitors and other external organisations Practical experience of computerised recording systems Skills Essential Excellent communication skills (written and oral) IT skills Time management and the ability to work to deadlines Negotiation and conflict management Problem solving skills Interpersonal skills Qualifications Essential Good standard of education Desirable GSCE English GCSE Maths Person Specification Experience Essential Minimum 2 years of Receptionist/Customer Service experience Practical experience of working with others Experience of using own initiative Desirable Experience of working within a General Practice Office environment Practical experience of liaising with other Healthcare Professionals, Primary Care Trusts, Patients, Solicitors and other external organisations Practical experience of computerised recording systems Skills Essential Excellent communication skills (written and oral) IT skills Time management and the ability to work to deadlines Negotiation and conflict management Problem solving skills Interpersonal skills Qualifications Essential Good standard of education Desirable GSCE English GCSE Maths Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Park Practice Address 9 Broadwater Way Eastbourne East Sussex BN22 9PQ Employer's website https://www.parkpractice.co.uk/ (Opens in a new tab)