Seeking an EUC Support Team Lead to manage a team of engineers, provide technical support, and ensure high-quality technology service provision to Sysco colleagues.
Brakes, a Sysco company, is recruiting for a full-time, permanent EUC Support Team Lead to join the Technology team. The successful candidate will be responsible for managing a team of engineers, providing technical support, and ensuring high-quality technology service provision to Sysco colleagues.
The EUC Support Team Lead will be responsible for:
* Managing a team of between 3 and 5 engineers
* Developing and coaching the team to maximise performance
* Co-ordinating service reviews with the local site management team
* Producing service reporting documentation packs
* Providing both onsite and remote 2nd line support for end-users
* Ability to prioritise workload to ensure service levels are maintained
* Management and closure of incidents and service requests via the helpdesk ticketing system
* Proactive replacement of end of life assets
* Providing IT Induction for new starters
* Administration of mobile devices via an MDM platform
* Maintaining accurate asset inventory of IT hardware
* Ensuring changes are made in accordance to change management guidelines and policies
* Providing support to projects as required to support the deployment of new technologies
The ideal candidate will have:
* Experience with managing a small team
* Good working knowledge of maintaining IT security, infrastructure, and service standards
* Technical knowledge of Microsoft product base, including client Operating Systems (Windows 10 and 11), Teams, Office 365, and Azure
* Experience of administering MDM platforms, such as Endpoint Manager (Intune)
* Understanding of networking (Wireless, LAN, and WAN)
* Excellent interpersonal skills and customer service focus
* Keen attention to detail
* Experience of supporting networked printers and proven troubleshooting skills
* Active Directory / Azure AD understanding and administration experience
We offer:
* A competitive salary
* Pension scheme
* Generous holiday allowance of 25 days, with option to purchase additional holidays + bank holidays
* Huge discounts on all sorts of lovely food and award-winning products through our staff shop
* Discounts on Cinema tickets, shopping, and earn cashback on purchases
* Recognition awards and Incentives
* Real career opportunities