Job Advertisement: Customer Service Manager
Are you an experienced customer service leader with a background in manufacturing or distribution? We are seeking a dynamic Customer Service Manager to lead and inspire a small, dedicated team of customer service representatives based in Harlow. If you have a strong track record in leadership and customer service management, this is an excellent opportunity for you!
Location: Office-based in Harlow, [Insert County]
Salary: £40k + Bonus + Pension + 25 Days Holiday
Industry: Manufacturing / Distribution
About the Role:
As the Customer Service Manager, you will oversee a team of three office-based customer service professionals, ensuring that all customer inquiries are managed efficiently and professionally. You'll be responsible for improving service standards, driving team performance, and fostering a positive, customer-centric work environment in a manufacturing and distribution context.
Key Responsibilities:
Team Leadership: Lead, motivate, and develop a team of three customer service representatives, ensuring they deliver exceptional service and meet performance targets.
Performance Management: Set clear goals, monitor team progress, and provide coaching and development to help your team thrive.
Customer Support: Oversee and resolve complex customer inquiries, complaints, and requests, ensuring prompt and effective solutions.
Process Improvement: Continuously assess and improve customer service p...