We are looking for a highly skilled and motivated Assistant Facilities Manager to join our team. You will be responsible for managing a As a Site Supervisor at JLL, you will be responsible for overseeing the maintenance operations of our principal multi-functional properties.,
* Accountable for measuring, meeting and reporting Key Performance Indicators (KPIs) with client input
* Responsible for using KPI output / service reviews to improve service delivery
* Responsible for implementing and maintaining the Standard Operating Procedure (SOP), seeking constant improvement.
Engagement, culture & communication :
* Accountable for creating reports and MI (Management Information) for contract.
* Accountable for the quality of communication and quality of reports being submitted to client, team and business.
* Responsible for driving company culture within their team.
* Responsible for engaging with the wider business - e.g. attends managers forum meetings.
* Responsible for ensuring Engagement Ambassador assigned to the contract.
* Responsible for proactively looking for networking opportunities and gets involved where possible.
* Responsible for ensuring the client is fully informed of all relevant information.
Client relationships :
* Accountable for presenting contract updates to the client on a regular basis.
* Responsible for aligning team to both Signature and Client values.
* Responsible for acting on client requests and tracking through to closure.
Finance & Commercial Awareness :
* Accountable for providing all back up documentation to ensure accurate monthly invoicing can occur.
* Responsible for delivering contract to budget.
* Responsible for identifying opportunities to increase profit within the contract.
* Responsible for approving final payroll reports.
* Consults with line manager regarding the financial performance of the contract.
* Informed knowledge of key contractual terms including financial penalties for non-conformance.
* Informed knowledge of fixed, cost plus and other contract types.
People & productivity :
* Accountable for teams' performance as a whole.
* Accountable for developing and implementing an effective development matrix.
* Responsible for ensuring team follows all HR processes.
* Responsible for analysing MI to improve team performance.
* Responsible for self-motivation without being prompted by line manager.
Business development :
* Responsible for understanding the full tender process.
* Responsible for assisting with operational responses to tenders.
* Responsible for developing the business organically.
QHSE and wellbeing :
* Accountable for all safety related documentation within the contract.
* Accountable for the development and delivery of a QHSE related training schedule.
* Responsible for reviewing near miss, dangerous occurrence and incident events (RCA) to implement actions to prevent reoccurrence.
* Responsible for reviewing and making recommendations on all site QHSE practises.
* Responsible for implementing and enforcing QHSE procedures.
* Responsible for addressing any inappropriate behaviour.
Strategy : innovation, change & project management :
* Responsible for ensuring team members have objectives in place that are linked to the strategy.
* Responsible for identifying innovation opportunities within their sites.
* Responsible for managing site projects including implementing of key milestones.
* Responsible for assisting line manager in any wider business projects.
* Responsible for developing a culture of continuous improvement and innovation that delivers ideas and improvements.
* Responsible for analysis and proactive use of Management Information (MI).
* Informed knowledge of the strategy and the role they play in leading and implementing it.
Main Duties
* Driving 5-star customer service excellence from 12 direct reports through training and day-to-day line management across 5 diverse, corporate sites.
* Provide support and day-to-day management of the team i.e. annual leave requests, absence reporting, weekly key updates, 1-2-1s etc.
* Process team payroll.
* To support the Service Level Agreement by ensuring that all site activities are carried out effectively.
* Build and maintain relationships with local site clients and act as escalation point for any Front of House issues.
* To ensure customer requests are dealt with efficiently and effectively.
* Assist in the operational management of corporate sites and liaising with multiple service lines (cleaning, maintenance, catering) to ensure delivery of quality of service.
* Assist JLL Facilities and other service line managers with contractor activities and projects.
* Responsible for building communications for corporate site of 600 employees including involvement in Wellbeing activities.
* Carry out Site Inductions for new starters of Rolls-Royce and contractors.
* Leading quarterly HSE meetings and other initiatives with client for site.
* Managing and assisting in large-scale projects within sites including contractor works, limiting impact to client and office areas.
* Working to contractual KPIs and SLAs.
* Ensure all receptions and meeting spaces are set to a defined standard with monthly auditing.
* Develop and work to a standard set of operating procedures and processes.
* Produce monthly statistics of utilisations.
* Lead and support Emergency Evacuation procedures.
* Raise work and escalate requests through the Maximo system
An understanding of Audio Visual and IT systems and the ability to explain this accurately to customers.
* Computer literate (Word, Excel, Outlook E-mail).
* A clear understanding of Health & Safety practices including Risk Assessment.
* Customer orientated approach.
* Enthusiastic and conscientious.
* Clear, strong and confident communication skills.
* Team player with an enthusiastic attitude.
* To work efficiently and effectively in a team as well as individually.
* Able to work off their own initiative and with minimal direction.
* Excellent written and oral communication.