Job Title: Beauty Therapist
Reports to: Spa Manager
Job Purpose: To carry out therapies on clients, using the correct products & techniques to ensure maximum client satisfaction at all times. To maximise the Salon revenue through upselling, product sales and ensuring maximum treatments on a daily basis.
Main Duties:
* To report to work on time, according to the rota, in the correct uniform in a presentable state, as set out in the staff handbook.
* To ensure that guest satisfaction is paramount at all times. Offer all customers and guests polite, courteous and friendly service, and be prepared to go out of your way to help a customer – this includes having a general knowledge of all the facilities at the Hotel.
* Always conduct yourself in a professional manner with the utmost discretion at all times.
* To take treatment and pamper bookings, gathering all the relevant information, & deposits if required.
* To provide beauty treatments – following the correct techniques / procedures and using the correct products.
* To “upsell” whenever possible, treatments and products, and other areas of the Hotel.
* To deal with treatment confirmations and chase unconfirmed bookings.
* To ensure that all brochure requests are dealt with quickly and efficiently.
* To ensure that all cash handling procedures are adhered to at all times.
* To be responsible for the salon keys and ensuring maximum security is adhered to at all times.
* To accurately record any messages for guests and colleagues and ensure they are passed on.
* To keep the Salon in a clean and tidy state at all times.
* To be aware of all Health & Safety issues in the Salon.
* To be aware of the Hotel Fire Policy, and your part in it in the event of a fire.
* To report any maintenance issues immediately to your Head of Department and / or Maintenance.
* To report any accidents / incidents in the correct procedure immediately.
* To assist spa hosts with provision of refreshments to guests and to cover breaks.
* To carry out regular stock takes, and monitor sales.
Job Types: Full-time, Permanent
Pay: From £12.00 per hour
Benefits:
* Discounted or free food
* Gym membership
* On-site parking
* Sick pay
Schedule:
* 8 hour shift
* Day shift
* Every weekend
* Monday to Friday
* Weekend availability
* Weekends only
Application question(s):
* Due to our rural location you must have your own transport.
Licence/Certification:
* NVQ Level 2 Beauty Therapy (preferred)
Work Location: In person
Reference ID: jpl06
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