Job Title: Helpdesk Engineer - Japanese speaker
Status: Permanent
Hours: 7:30am - 15:30pm / Monday to Friday.
Salary: maximum £32,000 per annum + travel expense up to Zone 6
Location: London
A global IT company is looking for a Japanese speaking IT Helpdesk Engineer.
Principal Accountabilities
* Communication with end users from the EMEA region face to face or via telephone, email, or collaboration tools at customer site.
* 1st level troubleshooting of technical issues with end users and assist them as their escalation point of contact.
* Hands-on Desktop/Laptop PC Support Skills. Network and PC implementation and optimisation.
* Understand and detailed planning and designing for customer's PC and Network.
* PC/Network/Desktop Security element configuration including day-to-day service delivery.
* Migration planning and execution. Support PC and Call Centre systems (incl DC server).
* Proof of concept testing and acceptance testing. Vendor negotiation and control.
* Development and implementation for new features and services.
* Establish and cease PC/Desktop Security systems. Project and service delivery schedule management.
* Careful consideration to ensure profitable systems and implementation.
* Utilize/update the ticketing system.
* Maintain secure operations and keep the environment tidy.
* Documented approach for implementation and modification.
* Visit customer premises when required for project or maintenance contract work incl cover staff.
* Periodical status report to line manager.
* Coordination of operation flow with each department and customers.
* Ad hoc requests from your line manager.
* Business trips to EMEA and CIS countries.
Knowledge, Skills, Experience and Key Competencies
* Wide knowledge and proficiency in PC software like Microsoft WIN 10/11, Antivirus, Microsoft 365, Windows Server, AD administration, Virtualization, Cloud (AWS, Azure), Office/Mailer, Switch/Router/IPT, Box, remote access (SSL-VPN, etc) and Firewall products.
* Excellent written and verbal communication skills in English; speaking Japanese would be an advantage.
* Ability to investigate and source answers to various email and telephony enquiries about technical issues.
* Proven customer service experience.
* Strong time management/multi-tasking & organisational skills.
* Strong work ethic.
* Reliable timekeeping and attendance.
* Solid administration background & a keenness to get involved & support all customer service areas in EMEA.
* Attend customer meetings for projects or maintenance contract work.
* Maintain relevant customer maintenance documentation on file server.
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