Are you already leading a team, driving performance, and shaping property repairs? If so, Moxie is looking for a Senior Operations Manager to take charge of delivering day-to-day repairs and larger, complex projects across our clients' housing stock, managing a budget of around £10 million.
You'll play a key role in creating a customer-focused culture that drives exceptional results while ensuring efficiency, compliance, and value for money. Your leadership will guide the team to exceed targets, resolve complex issues, and ensure top-notch repairs service for residents and tenants.
What you get:
* Salary £70,000 +
* 36 days holiday
* Flexible holiday options - buy or sell days to suit your needs
* Up to double-figure employer pension contributions.
* Access to an Employee Assistance Program (because your health matters).
* Enhanced sick pay for peace of mind.
* Free life assurance worth 5x your salary.
* Top-notch training and personal development opportunities.
What You'll Do:
* Lead a £10m responsive repairs budget.
* Oversee responsive repairs across a designated area, ensuring all performance targets are hit or exceeded.
* Foster a high-performing, customer-centric culture that enhances satisfaction and meets organisational goals.
* Take charge of escalating and resolving customer complaints, always aiming for a positive outcome.
* Build strong relationships with direct reports (x6 Trade Supervisors), stakeholders across the wider team directorates, and resident panels.
* Manage trade staff up to 100 strong, across a wide area within Hampshire, Dorset, East Sussex, and West London.
* Ensure the team is well-balanced, effective, and meets productivity goals.
* Oversee works delivered by contractors, ensuring they meet standards for both performance and financial targets.
What you'll Need:
* Proven track record within social housing repairs management with the ability to lead, inspire, and mentor a diverse team across social housing repairs.
* A higher-level qualification in a construction-related field, plus Health & Safety qualifications.
* Significant experience managing budgets and driving financial performance.
* Expertise in overseeing a large workforce (100 strong) across a broad geographic area to deliver high-volume repairs efficiently.
* Strong awareness of business dynamics and the ability to use data to inform decisions.
* Proficiency with repair management systems and the ability to plan and manage tasks for a large team.
* Ability to diagnose complex issues and implement solutions that drive continuous improvement.
If you're ready to take the next step and make a real impact managing a diverse workforce within responsive repairs, then Moxie People want to hear from you. Please send your CV.
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