Description Do you have LEAN transformation experience within an Operations space and are looking for your next career opportunity? As a Senior LEAN Associate you will provide efficient delivery of customer requirements, delivered with genuine passion for working with people to make a real difference to Customer experience across various Operational areas. You will use appropriate LEAN / Six Sigma tools and methodologies, leveraging modern solutions with a strong focus on process efficiencies and increased capacity. The opportunity requires excellent people management skills, problem solving, communication skills and being comfortable in a fast-paced changing work environment. Job Responsibilities: Perform end-to-end reviews on identified business processes from initiation to actual implementation in an efficient but effective manner using industry standard tools (Lean or Six Sigma) Partner with various internal groups to get buy-in, agree on plan of action, implement and track to ensure success of project implementations Co-ordinate project activities across different middle office, client service and operations groups, technology teams and cross-functional groups such as compliance, controls operational risk and legal Support and rollout the recommendations if necessary and ensure risk are mitigated Ensure goals are aligned with the overall Business needs such as those of Strategic programs Required qualifications, capabilities, and skills: Detailed knowledge and experience in the following areas: primarily Financial Services and LEAN transformation in the Operations and product space. Additional experience in Retail / Consumer / Digital bank consulting / Business process redesign / improvements / strategy in Operations and product space LEAN or Six Sigma green belt or equivalent Relevant process management experience analyzing as-is business processes, mapping process flows, analyzing and recommending improvements to processes and implementing them using various industry standard practices and tools including RAD Project/ Change Management experience as a Workstream Lead acting as the role of Project or business analyst. Sound understanding of LEAN project management, quality methodologies and possesses high attention to detail to analyse inefficiencies in business processes to map detailed workflows; and draw upon diverse project experiences to apply to new situations Excellent time management and planning with the ability to coordinate multiple tasks simultaneously, independent, supportive and creative (well-versed with productivity analysis methods and tools such as Lean or Six Sigma) Strong influencing and communication skills with all levels of stakeholders, building strong partnership with various teams to help deliver results ICBCareers