Job Title: Customer Team Leader
Come and join our team at Co-op as a Customer Team Leader!
About the Role:
We're looking for friendly and enthusiastic individuals to lead our store teams, providing excellent customer service and ensuring our stores run smoothly. As a Customer Team Leader, you'll be responsible for coaching and supervising your team members, deputising for the Store Manager when needed, and contributing to the overall success of the store.
Key Responsibilities:
* Provide friendly, welcoming, and helpful service to customers, often taking ownership of managing the store and handling challenging situations.
* Develop your team's capabilities through coaching and training, fostering an inclusive culture where everyone's voice is valued and respected.
* Ensure the store remains safe, legal, and fully operational.
* Manage diligence checks and stock accuracy to provide a great shopping experience for customers.
* Support the Store Manager by deputising when they're not working and delivering various HR processes.
* Lead the way in introducing new products and services in-store, working closely with your team to implement change and encourage open and honest feedback.
* Build relationships and get involved in your local community, supporting the Store Manager with the delivery of the local Co-op community plan.
What We Offer:
* Full, paid training and dedicated support for your personal development and career progression.
* 30% discount on all Co-op products in-store plus 10% discounts on all other brands (increasing to 20% on payday weekends).
* A pension scheme with up to 10% employer contributions.
* Wagestream – a money management app giving you access to a percentage of your pay as you earn it.
* 36 days of holiday (including bank holidays, pro rata for part-time colleagues).
* Virtual healthcare services for you and your family, including access to GP appointments, eye care, mental health support, and nutrition and fitness consultations.
* 24/7 employee assistance service.
* Rota shared three weeks in advance and accessible on your phone.
* Cycle-to-work scheme.
Diversity and Inclusion:
We want to build diverse teams and welcome applications from everyone. We celebrate our differences and recognise the importance of our teams reflecting the communities they serve. If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs.