Main area: Adult Emergency Department
Grade Band: 3
Contract: Permanent
Hours: Part time - 22 hours per week (Candidates must be able to work a mix of days, nights, weekends and bank holidays. Shifts run either 07:30-19:30 or 19:30-07:30 with a 1 hour break.)
Job ref: 387-M-3131-MF
Site: Bristol Royal Infirmary
Town: Bristol
Salary: £24,071 - £25,674 pa pro rata, with additional unsocial hours pay enhancements
Salary period: Yearly
Closing: 30/01/2025 08:00
As an organisation, we recognise the value of a healthy work-life balance. When applying, speak to us about how we might be able to accommodate flexible working, so your work life fits around your home life.
We particularly welcome applications from Black, Asian and minority ethnic candidates as they are under-represented within the Trust.
An opportunity has arisen within our Emergency Department for a Patient Flow Co-ordinator position working over a 24 hour/7 day rota.
With a recent expansion of the Emergency Department, this is an exciting opportunity for someone with great customer service and organisational skills to gain experience working in a dynamic, fast-paced environment that receives high volumes of patient attendances.
We are looking for a dynamic and energetic individual to support the smooth running of the Emergency Department and achievement of the associated performance targets. This will include using the patient administration system to book in patients; meet and greet reception duties; management of patients’ CAS Cards and medical records as well as back office administration duties.
You should have a proven track record of, and experience in, reception duties and/or administration in a customer service role.
Band 3 Salary with additional unsocial hours pay enhancements of 35% for nights / Saturdays and 69% for Sundays / Public Holidays.
Main duties of the job
It is essential that you are able to work independently as well as within a team. You should possess the ability to communicate effectively and sensitively with colleagues, patients, and visitors to the department and have a welcoming and professional customer service approach. The ability to prioritize and pay attention to detail in a busy environment is also essential.
This is a key role in ensuring an efficient and courteous welcome and full reception service to members of the public and other agencies attending the Emergency Department.
Main Duties Include:
* All face to face and telephone enquiries.
* Help to ensure the smooth flow of patients throughout all areas of the department.
* Clear liaison and communication with clinical colleagues.
As a key team member, you will help to ensure that the service is delivered successfully and in a timely manner, supporting the clinical team in meeting key performance measures and supporting service development.
Working for our organisation
University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) is one of the largest acute Trusts in the country, bringing together a combined workforce of over 13,000 staff and over 100 different clinical services across 10 different sites, serving a core population of more than 500,000 people across South West England. UHBW has been rated by the CQC as ‘Good’ overall and our staff are proud to deliver excellent care to the people of Bristol, Weston, and beyond.
Detailed job description and main responsibilities
For a more detailed job description including the main responsibilities and person specification, please refer to the job description document attached to this vacancy.
Person specification
Qualifications & Training
* Good Keyboard, word processing skills.
* Good general standard of literacy and numeracy.
* NVQ in Customer Care or equivalent relevant experience.
* European Computer Driving Licence.
Knowledge and Experience
* Experience of working within a team.
* Experience in NHS or customer service organisation.
* Knowledge of Patient Flow.
* Knowledge of Trust procedures including admissions.
Skills and Abilities
* Ability to work on your own initiative and with minimal supervision
* Ability to prioritise your own work when under pressure and multi-task
* Excellent communication/interpersonal skills
* Ability to deal sensitively and appropriately with the client group.
* Good organisational skills
* Reliable
* Flexible approach to meet needs of the service
* Ability to work in a multi-disciplinary team
* Self-confident and approachable
* Willingness to learn new skills
* Able to work to rota requirements including Bank Holidays, nights, and weekends
We hope that you will decide to join us and become part of this exciting journey, helping us to shape our future together.
The Trust is committed to investing in and caring for all our staff. We will support you in maintaining and improving your health and wellbeing, as well as your career development through management and training support - developing exceptional people for exceptional careers.
UHBW is committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults.
To comply with Part 7 of the Immigration Act 2016, all applicants must be able to speak fluent English to an appropriate standard which will be assessed at Interview.
If you require sponsorship for a visa to work in the UK, to avoid disappointment, please check to ensure you are eligible under the UKVI points-based system.
IMPORTANT:
Please note that if you apply for a position with this Trust, you may be contacted via Trac or via email. This includes invites for job interviews. We therefore recommend that you regularly check your Trac account and email accounts. We may also contact you by texting the mobile number, if provided, on the application form.
Due to the high number of applications that are received for some posts, we may close this vacancy before the advertised closing date. Therefore, please apply for this post as soon as you can, if you are interested and you meet the requirements of the Person Specification.
Only those candidates who clearly demonstrate how they meet the person specification will be shortlisted for this job.
As a guide, interviews should usually take place within 3 weeks of the closing date.
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
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