Are you passionate about building strong customer relationships and looking for an opportunity to grow within a dynamic and reputable company?
Our client is a leading fit-out Contractor renowned for selling, installing, and repairing high-quality equipment in their field. Due to recent restructuring and growth, they are seeking a dedicated and proactive Client Relations Executive to join their dynamic team in Horsham. As a Client Relations Executive, you will work closely with the Operations Manager to ensure all customers have an exceptional experience.
Please note this is a fully office-based role & own transport is essential due to their location.
Key Responsibilities:
1. Proactively contact lapsed contacts to re-engage and stimulate possible sales.
2. Schedule engineers and sales representatives for new product promotions and service contracts.
3. Quote existing and new jobs for customers.
4. Coordinate and liaise with internal teams to ensure smooth project execution
5. Manage customer accounts to ensure excellent customer service.
6. Provide prompt and efficient responses to customer inquiries
7. Resolve any issues or complaints from clients effectively
Requirements:
8. Strong customer service skills with a focus on building and maintaining relationships.
9. Previous client relations or account management experience is desirable.
10. Excellent communication and interpersonal skills.
11. Proactive and able to work independently as well as part of a team.
12. Strong organisational and multitasking abilities.
Package:
13. Monday to Friday, 8:30 am to 5:30 pm
14. Competitive salary between £26,000 and £29,000 pa, depending on experience
15. Comprehensive training and development opportunities for career progression
If you are a customer-focused individual with a passion for delivering excellent service and looking to grow within a thriving company, apply now to hear more about this fantastic opportunity.