Jet2.com is looking for adaptable and customer-focused Passenger Service Agents to join the team at Bristol Airport. This fixed-term role offers 20 hours per week and is ideal for individuals with strong time management skills and a passion for delivering excellent customer service.
No previous experience is required—just a positive attitude, self-motivation, and a commitment to creating a smooth and friendly airport experience for passengers. Join a fast-paced, dynamic team and be part of one of the UK’s leading airlines!
About Jet2
Jet2.com is the UK’s third-largest airline, operating flights from 13 UK airports to over 70 destinations across Europe and beyond. Since launching its first flight in 2003, the airline has expanded its fleet with 34 brand-new Boeing 737-800NG planes and an order for 60 Airbus A321neo aircraft. With more than 99 million seats sold, Jet2.com is known for offering low-cost flights with high-class service, a key reason behind its numerous industry awards.
Salary: £13.45 per hour
Job Type: Part Time
Location: Bristol, UK
What you will be doing…
As a member of our Ground Operations Team at Bristol Airport our Passenger Service Agents plays a crucial role in ensuring that a fantastic customer service is delivered to our all-important customers.
Why join Jet2.com as Passenger Service Agent?
We offer our valued Passenger Service Agent colleagues a range of benefits including:
* Hourly rate of £13.45 per hour, plus an extra £3.36 per hour for unsociable hours (hours worked between 11:00pm – 04:59am).
* Free Car Parking for all our colleagues at the airport.
* Rest areas to relax during breaks and free refreshments during your shift.
* Discretionary profit share bonus scheme.
* 34 days holiday entitlement per annum (pro rata for part time hours).
* Recommend a Friend scheme (£250 for successful referrals) & pension scheme.
* Colleague discounts on Jet2holidays and Jet2.com holidays and flights.
* Annual pay review, our famous Red uniform, paid training course & much more!
What will you do as a Passenger Service Agent?
* Provide a warm and friendly welcome to our customers as they arrive at the airport & welcome them back from their holiday.
* Check-in customers for their flights, issue boarding passes, check passports and travel documents and assist our customers at our Self Service kiosks.
* Board our flights to ensure our flights depart on time.
* Follow the necessary safety and security procedures.
* Effectively support our customers and our operation in times of disruption and delays.
* Demonstrate a proactive approach to problem solving, working to resolving issues and overcome challenges.
* Communicate effectively with our customers at all times, demonstrating a friendly, professional approach, ensuring every customer feels like a VIP.
We offer 20 hours per week contracts on a Fixed Term Contract basis.
This is a rostered role that requires shift working, so flexibility is required. Shifts are a rolling 4 shifts on, 2 days off pattern and include frequent very early starts, late finishes & working weekends & bank holidays. You will receive you roster 4 weeks in advance.
What skills will I need?
This role is physically demanding, as you will be required to support our fast-paced operation, and you will be always on the go. We are seeking adaptable, self-motivated individuals with good time management skills. No previous experience is necessary – if you have a passion for Customer Service, resolving complex customer situations and love working as part of a team, apply today!
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