We have an IT Support project for 2 months and extendable in Mossmorran, UK
Address: Beverkae House, Mossmorran, Fife, UK.
Client: Exxon Mobil
Contract: Freelance
Position Responsibilities and Functions
1. Provide first/second level contact and problem resolution for customer issues.
2. Work with vendors to remediate complex AV issues as needed.
3. Provide timely communication on issue status and resolution.
4. Maintain ticket updates for all reported incidents.
5. Install, upgrade, support and troubleshoot XP, Windows 7, Windows 8.1, Windows 10 and Microsoft Office 2010, Cisco Jabber, and other authorized desktop applications.
6. Have basic knowledge of Mac operating system to support Apple PC users.
7. Install, upgrade, support and troubleshoot printers and computer hardware.
8. Perform general preventative maintenance tasks on computers, laptops, and printers.
9. Perform remedial repairs on desktops, laptops, printers, and any other authorized peripheral equipment.
10. Use diagnostic tools to troubleshoot problems associated with network connectivity and workstation hardware/software.
11. Have broad experience in IT with a basic understanding of networks, servers, audio/visual, smart devices, and telecoms.
12. This position requires the ability to work in a project-based environment requiring flexibility and teamwork. Perform other duties as assigned.
Budget: 2000 GBP per month
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