Helpdesk Office Administrator Annual Salary: £24,291 Location: Abbey Park School SN25 Job Type: Full-time, Permanent An exciting opportunity has arisen for a Helpdesk Operative to join our team based in North Swindon, primarily serving the education sector. This role is crucial as the first point of contact on a high-profile contract, handling communications via email, telephone, or face-to-face. We are looking for a dedicated professional who thrives in a dynamic environment and is committed to delivering exceptional customer service. Day-to-day of the role: Support the delivery of planned and reactive maintenance. Receive and action direct telephone and email requests for service in accordance with Help Desk procedures, ensuring a professional and personable response. Log, update, close, or cancel jobs in our CAFM system, including monitoring open events. Monitor and record feedback from site operatives to helpdesk requests to ensure customer satisfaction. Assist with the administration of sub-contractors and suppliers. Provide a high level of customer service to clients. Work collaboratively within a small team to achieve shared objectives. Receive and make welcome all visitors to the site, ensuring they are appropriately hosted and their visit is planned correctly. Prepare reports generated from the CAFM systems. Provide general administrative support to the contract, including raising POs and invoicing. Required Skills & Qualifications: Experience in a helpdesk or customer service role, preferably within facilities management or a related field. Proficiency in using CAFM systems and general office software. Strong organizational and communication skills. Ability to work effectively both independently and as part of a team. Commitment to providing high-quality customer care. Benefits: Competitive salary of £24,291 per annum. Standard working hours with shifts between 0700 - 1700, Monday to Friday. Opportunities for professional development and growth within the company. To apply for the Helpdesk Office Administrator position, please submit your CV and a cover letter detailing your relevant experience and why you are interested in this role.