The Company
Thatcher Associates are pleased to be working with an established and innovative construction company that has an opening for a BMS Engineer / Technical Support Engineer.
The hiring business predominantly constructs and maintains data centres. Cap Ex values range from £20M to £100M.
This role has become available due to considerable growth and our client can offer training and development to the successful applicant.
Role Overview
Our client requires a BMS Engineer / Technical Service Engineer who will be based from the client's flagship site near Hays. The key job junction is monitoring and maintaining the M&S systems in a large data centre, diagnosing and troubleshooting software & hardware problems, primarily with Trend and Tridium BMS Systems.
Key Responsibilities
* Research and identify solutions to software and hardware issues
* Diagnose and troubleshoot technical issues, including controls setup and network configuration
* Carrying out BMS PPM tasks
* Ask customers targeted questions to quickly understand the root of the problem
* Track controls system issues through to resolution, within agreed time limits
* Talk clients through a series of actions, either via phone, email, or face to face, until they’ve solved a technical issue
* Properly escalate unresolved issues to appropriate internal teams (e.g., software engineers)
* Provide prompt and accurate feedback to customers
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