We are currently recruiting for a Head of Ecommerce to develop and continue driving the digital sales, trading strategy, growth and performance of DD’s transactional websites and accountable for the digital customer experience.
Main Duties and Responsibilities
* Develop and implement a leading B2B e-commerce strategy to drive revenue growth, improve customer experience and increase profitability.
* Develop the performance marketing strategy, partnering with Head Of Marketing to optimise digital marketing spend, ROI and to deliver integrated omni-channel campaigns.
* Own the digital CX and champion a customer centric approach across the business.
* Partner with technology teams to develop a digital roadmap that delivers e-commerce KPIs and aligns with the wider business objectives.
* Collaborate with key stakeholders to develop customer lifetime value & CRM initiatives.
* Drive product discovery, average order value and average order frequency through effective digital merchandising strategies.
* Partner with Head Of Marketing to develop content, SEO & social media strategies.
* Implement CRO tactics to increase conversion rates and drive revenue.
* Create e-commerce operations processes that increase productivity, meet compliance standards and drive cross-functional collaboration.
* Drive continuous improvement in analytics, measurement and experimentation.
* Stay up to date on industry trends and competitors, identifying new opportunities for growth.
* Lead and develop the e-commerce team.
What we offer:
* Discretionary company performance related bonus.
* Comprehensive discount portal including gym memberships, shopping savings and days out.
* SmartPay loan scheme - with the added bonus of no interest being applied.
* Cycle2Work scheme.
* Enhanced holiday entitlement – 33 days in total, including bank holidays.
* Additional day off to celebrate your BIRTHDAY!
* Ability to purchase additional annual leave.
* Company Pension scheme.
* Dental Plan.
* Company sick pay, life assurance, and enhanced maternity/paternity pay.
* Eye test vouchers.
* Mental health support services and a virtual GP service.
Who are DD?
DD offers specialist products, equipment, and support services to the dental and beauty markets across the UK and the Republic of Ireland. We are rapidly growing, and our vision is to become healthcare’s first choice for clinical treatment products and service solutions.
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