THE OPPORTUNITY:Macildowie are currently recruiting for a Practice Manager working for a national Law firm. This role will be responsible for the successful delivery of a high-quality, client-focused legal support service, through the operational day-to-day management of the practice and team assistants; and will be the main point of contact.This is a full time position, which offers the hybrid model. You will be working between the Nottingham and Birmingham Offices THE ROLE & YOUR RESPONSIBILITIES:Manage individual performance of allocated support resources including regular progress meetings and annual appraisals, probation reviews in line with the competency framework, and objective setting.Ensure the smooth induction of new starters, transfers and maternity returns to the department, ensuring awareness and understanding of HR, department and client specific policies, procedures and information.Act as a coach to develop the team to the highest standards.Identify appropriate training to support induction and personal development through feedback, performance management and continued assessment of training needs.Provide pastoral care and active management of wellbeing for the legal support team.Manage legal support teams with a focus on service delivery and excellence; resolve issues relating to workflow, resources, working relationships, service delivery and HR matters.Working closely with other Practice Support Managers (PSMs), man...