Do you have extensive Customer Service experience? Does your job satisfaction come from making a difference? Looking for a career that will literally take you in new directions?Become a Southeastern Train Conductor. Imagine the pride youll feel when your customer service skills and problem solving keeps hundreds of journeys running smoothly. Our training will take you from trainee to T rain Conductor and give you a nationally recognised qualification. Enjoy a career that comes with great pay and benefits, a real sense of ownership, and where every shift is a chance to create a connection. Passionate about creating the best customer experience? Apply now. What youll do Make sure passengers feel welcome, comfortable and safe on our trains. This means greeting people as they step on board, checking and issuing tickets, communicating with the train driver, and dealing with any problem that comes your way. Of course, sometimes there are issues with tickets or delays, which can be difficult for passengers. This is your opportunity to turn their negative experience in to a positive by keeping them informed and doing your best to help minimise the disruption they are experiencing, actively listening to them and coming up with reasonable solutions to help them. Your home base will be one of our depots which are located at Ashford, Dover, Faversham, Gillingham, Hastings, Ramsgate,and Tonbridge. Your training As a Trainee Conductor, youll be enrolled into our Conductor Apprenticeship Programme. Youll complete a mix of classroom-based and on-the-job learning, covering everything from functional skills to safety procedures and customer service. Your shifts You will work a varied shift pattern, which includes weekends, bank holidays and nights. Shifts can start before the first train departs in the morning, and some shifts will finish after the last train has dispatched at night. The experience youll need You dont need railway experience to do this role. Were looking for people from all backgrounds to join our team. All you need is: a passion for customer service, making every passenger journey the best it can be face-to-face customer service experience ability to evidence experience in dealing with difficult people some experience taking payments and handling cash excellent communication and good IT skills the ability to make good decisions and use your initiative resilience and the ability to be calm and professional under pressure We can only consider your application if you live within a 45 minute journey of the depot youre applying for. That way, we can make sure you get a good amount of rest between shifts and your journeys to and from work are safe. ADZN1_UKTJ