Driver Engagement Associate – Account Manager
Location: West London, Hayes
Shift Pattern: Rota-based (Mon-Sun), 5 days working week – 2 weekends off, 2 weekends on.
Salary: £30,000
Pod Talent is excited to partner with an ambitious, rapidly growing, and genuinely sustainable logistics and final-mile delivery company. This dynamic and ever-evolving business is not only people-centric but also highly innovative and driven by ambitious goals.
As a Driver Engagement Associate, you will work closely and oversee the whole in-house drivers’ team and take charge of building close-knit relationships, performance reviews and ongoing training.
This is a fantastic opportunity to join a team of high achievers known for delivering exceptional customer service and training. Your ability to work towards continuous improvement will be highly valued and rewarded as historically this company has a proven track record of giving their staff incredible opportunities to grow within the company.
Responsibilities:
1. Supervise, lead, train and motivate a team of in-house delivery drivers.
2. Coordinate with the transport network manager to establish new training and driver development.
3. Work towards growth and improvement of your personal and team KPIs.
4. Handle driver’s inquiries, complaints and routing issues.