Senior Mortgage Officer
Bath
Hybrid working (2/3 days in the office)
Morgan Mckinley is working closely with a very well established financial institution in Bath for a Senior Mortgage officer, to play a crucial role in supporting their growth & ongoing customer requirements.
The business specialises in mortgages, savings accounts & financial services to individuals and businesses. They focus on personalised customer service, ethical lending & supporting the local community, offering tailored mortgage solutions.
This role will be responsible for processing applications from offer to completion, whilst providing an excellent level of customer service.
What will you be doing?
Guiding customers through the mortgage process
Resolving customer complaints
Overseeing mortgage completions
Managing mortgage arrears cases
Ensuring accurate documentation & compliance to meet regulatory standards
Tracking mortgage applications, ensuring smooth processing & timely cancellations
Supporting business transformation to enhance efficiencyWhat are we looking for?
Experience in Financial services, ideally within an arrears or vulnerable customer setting
CeMAP qualification or desire to study towards
Strong analytical & problem-solving skills
Excellent communication, interpersonal & presentation skills
Relationship building skills & ability to influence stakeholdersIf this sounds like the role for you, please apply and we will be in touch to discuss your applica...