Job Description: Housing Officer
Employer: Marks Consulting Partners Recruitment Agency
Contract Type: Rolling Contract
Location: South London
Salary: £21-£25 per hour (Umbrella)
Overview
Marks Consulting Partners is seeking an experienced Housing Officer to work on a rolling contract for a reputable Housing Association. This is an excellent opportunity for a professional with a strong background in housing management or a similar role to contribute to a dynamic and community-focused organization.
Key Responsibilities
* Tenancy Management: Handle tenancy-related queries, sign-ups, and terminations. Ensure compliance with tenancy agreements and address breaches effectively.
* Repairs and Maintenance: Coordinate and monitor property repairs and maintenance requests, ensuring timely resolution.
* Rent and Arrears: Assist in rent collection and manage arrears, providing advice and support to tenants where needed.
* Community Engagement: Build strong relationships with tenants and community stakeholders to foster a positive living environment.
* Anti-Social Behavior: Investigate and resolve complaints regarding anti-social behavior in accordance with the housing association’s policies.
* Safeguarding: Identify and address safeguarding concerns, working with relevant agencies to support vulnerable individuals.
* Property Inspections: Conduct regular inspections to ensure properties are well-maintained and compliant with regulations.
* Record-Keeping: Maintain accurate and up-to-date records of interactions, inspections, and actions taken.
Requirements
* Experience: Proven experience in a Housing Officer role or a related field (e.g., social housing, property management, or tenancy support).
* Knowledge: Strong understanding of housing law, tenancy agreements, and welfare benefits.
* Skills:
* Excellent communication and interpersonal skills.
* Problem-solving and conflict-resolution abilities.
* Strong organizational and time-management capabilities.
* Proficiency in relevant IT systems and software.
* Attributes: Empathy, resilience, and a commitment to delivering exceptional service to tenants and communities