Kelly Group is currently looking to recruit the very best talent and have a unique opportunity for a scheduling coordinator to join our expanding team. The successful candidate will be working on our Virgin Media contract.
The role of the Scheduler is to maintain and improve support to the field management team, by working within the back-office support team to provide the following in an efficient, well-organised, and timely manner:
In your role you will be responsible for:
* Prepare updates for Schedule of Works (SOW) calls/meetings
* Track all SOW jobs ensuring their completion
* Update escalations when required
* Get updates from the site admin team regarding jobs in the queue
* Answer emails - prioritising emails that are urgent
* Prepare SOW report – explaining if any are Kelly fails and why
* Communicate information between civils and cabling
* Ensure all correspondence with the site is emailed over
* Telephone and system support
* Client liaison
* Key performance measure reporting
* Pre-calling and customer appointment confirmation
* Liaise with staff in other departments and with external contacts
* Respond to telephone and email enquiries
* Able to deal with customer complaints
* Able to provide solutions to problems
* Accessing databases to obtain information for the department
* Produce and maintain Excel spreadsheets when required
* Forecasting/scheduling experience
* Ability to multitask in a fast-paced environment
Key Skills and Experience:
* Proficient use and knowledge of software such as MS Word, Excel, Outlook, and PowerPoint
* Recognised academic training
* Working knowledge of PC systems & client liaison protocols and customer liaison
* Experience in Telecoms (BT, Virgin Media, Vodafone, etc.), Engineering, or call centre
* Excellent communication skills
* Complaint handling experience
* Due diligence with an eye for detail
* Able to organise and prioritise work/tasks
* Be able to work and compile data and reports
* Ability to work with minimum supervision
* Ability to work within a team
* Able to balance competing priorities and meet personal targets within a fluctuating & demanding workload
* Attention to detail
* Flexibility with working hours
* Strong analytical skills
What’s on offer for successful candidates?
* Competitive PAYE Salary
* 20 days’ holiday plus statutory bank holidays
* Company Pension scheme
* Cycle to work scheme
* Excellent career progression opportunities
About the Kelly Group:
Established in 1985 to support the emerging UK cable television market, Kelly Group has diversified to meet the needs of our clients. With over 40 years’ experience and customer service at the heart of our business, Kelly Group is renowned for building networks in collaboration with several major leading telecommunication service providers, delivering innovative multi-functional solutions - connecting people globally.
Working across several industries including telecommunications, rail, metro, highways, and fleet, Kelly Group operates nationally with 40+ operational centres and delivers a full suite of services. From the initial planning, design, notification through to installation, final commissioning, and maintenance of networks, Kelly Group delivers a ‘one-stop solution’ to meet the needs of our clients and delight their customers.
The Kelly Group is committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief, marriage, and civil partnerships.
As a service provider, our workforce is our extended family, which is why we invest in their safety, training, careers, welfare, vehicles, and tools they need to deliver excellence. With a workforce of circa 3500, 40+ national operational centres, 4 training hubs, and a fleet of over 2500 vehicles, Kelly Group is committed to developing an excellent team, a fair culture, and a safe working environment.
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