Position Overview ? The Cluster Sales Manager is primarily responsible for developing new business opportunities whilst assisting in the management of the Corporate / Leisure / MICE accounts of both Novotel Sheffield & Novotel Leeds ? The Cluster Sales Manager will also assume responsibility for the overall management of the administration function within the Sales department working with the Hotels General Managers and dedicated hotel team members. ? All duties that are carried out should be conducted to the highest standard and in accordance with the hotel standards; company policies & procedures; objectives and legal requirements. Main responsibilities Duties ? Undertaking complete account management responsibilities for maintaining, servicing & developing the accounts, growing overall revenue and tracking production. ? To set and execute the strategy of transient corporate business levels, Business / Leisure groups and MICE as agreed with GMs. ? Target new business from existing and/or potential clients. ? Visit primary zone and gather maximum business intelligence (establish local contacts, evaluate business potential, identify competitors, ...) ? Record all objectives and planned activities for any managed accounts in the form of an account development plan and report back to GMs. ? To meet agreed monthly performance targets appointments, account management calls, client appointments & revenue targets as set by your line manager ? If required to work effectively during the RFP process to ensure that all rate loading is completed by specified dates. ? If required, to re-negotiate and re contract all annual corporate accounts. ? Utilise Accor sales network and tools available. Work effectively with all platforms including CVENT for RFP process. ? To recommend membership of relevant industry associations, sales trips and tradeshows that will benefit the hotel in terms of achieving budget as set down. ? Attend and assist with in-house marketing activities, fam-trips, client hospitality evenings, presentations, show rounds and promotional activities. ? Update & maintain sales contact lists and account information ? To achieve a number of KPIs relating to appointments, client interaction & account development. ? To achieve new business targets and manage an agreed portfolio of existing accounts in order to retain and develop the business. ? Attend and assist with in-house marketing activities, familiarization trips, client hospitality evenings, presentations, show rounds and promotional activities. Feed back to GMs. ? Ensure constant familiarity with the hotels financial position and selling strategy versus previous year and current budget. ? Maintain awareness of the hotels key competitors market share performance, of their client interaction, their key account base and corresponding rates and any property developments. ? To work closely with the Accor Sales Network in order to assist with the achievement of the overall sales target for the hotel on monthly basis or when required ? Carry out Sales Trips to all business areas as specified both domestically as required. ? Produce accurate, rapid cost calculations and respond to clients with quotations if needed. ? Produce required reports of completed sales activity including details of face to face client appointments, presentations, familiarization trips and any other related client interaction. ? Conduct Market research/telesales campaigns as required, as well as contacting previous users for future sales. ? To research and identify new business opportunities through leads referred by reservations/ conference teams and business listings publications. ? Assist hotel teams with office administration ensuring all accounts have on file the necessary documentation, contracts and contact forms. ? To attend Sales meetings - weekly & monthly. Guest Centric ? To present a professional, friendly and efficient impression of the Hotels at all times. ? To ensure that all tasks relating to guest comfort, guest satisfaction or the impression the guest receives of the Hotels must be treated with utmost priority. ? To establish a good working relationship with your guest, visitors and colleagues creating a team that works well together and with other departments. ? Contributes to guest satisfaction at all times by providing high quality personalized services throughout their stay. ? To assist as required/requested with the solving of any guest feedback and to be able to handle them in the most efficient manner. ? Have knowledge of the facilities and services, events offered by the hotels and the surrounding area and actively promote them. General/ Administration ? To attend training programs periodically, including fire training, and to ensure that the hotels and departments fire procedure is understood. ? To respond to any changes in the department as dedicated by the needs of the industry, company or hotel. ? Any suspicious activity or anything unusual must be reported immediately to the Supervisor/Duty Manager. ? To be flexible, extend and carry out job duties including redeployment to alternative departments/areas if required. ? To be flexible with the rota, be available to cover shifts over the weekend or during the night. ? Responsible for reporting immediately to the GMs or any other appropriate Department Head, anything which considered being a health and safety hazard. Talent & Culture Responsibilities ? Establish on-going On Job Training Programs within the department to meet Brand and Service Standards. Use Department Procedure Manuals as a base for all service procedures training. ? To be able to promote the hotel brand philosophy through his or her exemplary behaviors and excellent communication skills. ? Polite and professional attitude to internal and external guests as well as colleagues and superiors. ? To take pride in doing the job well, and to be a keen and motivated member of the Sales & Marketing team. Special Note During the course of duty you will have access to certain information, which demands the utmost confidentiality. Discretion must be exercised at all times. Your responsibilities are included but not limited to this job description as this has been drafted as a guide to the purpose and main duties of the role as it currently exists. The hotel relies on the flexibility of its staff to ensure the continuity of the high standards currently being achieved. It is not intended as a wholly comprehensive or permanent schedule of duties and it does not form part of the contract of employment. The Company reserves the right to amend this job description from time to time to accommodate the requirements of the business and the evolving nature of the role
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